Cloud Operations Engineer, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

NICE Actimize Premier is seeking a Cloud Operations Engineer to help keep our environment up to date and secure.

In this position You will be working with multitude of modern tools and technologies to properly and efficiently build and deploy releases throughout the software development life cycle as well as troubleshoot and resolve issues in our development, test and production AWS environments.

Subject matter expertise:

• Expert in Linux Command line.
• Strong understanding of Operating systems (OS), specifically Linux and several years of OS patching experience in production environments.
• Hands-on experience with automation using Bash / Python.
• Experience working with customer facing production environments.
• Experience working with AWS infrastructure.
• Experience working with Web interfaced Java application configurations.
• Working with DevOps best practices with Cloud Formation, Auto Scaling Groups, and Configuration Management.
• Best practices and emerging concepts in DevOps, Infrastructure Automation, and Enterprise Security.
• Acts as a technical liaison between Dev, Professional services, and customer support teams.
• Review and audit of existing solution, design and system architecture and participate I yearly security audits.
• Monitoring, alerting, and troubleshooting automation.
• Create technical documentation and mentoring of team members.

Skill sets and qualifications:

BA/BS in Computer Science or equivalent experience

• 2+ years of production cloud operations experience
• 2+ years expertise in Linux command line.
• 2+ years of using Terraform in AWS for automation. Hands on with automation and seeking out opportunities to automate manual processes.
• 2+ years of strong, hands-on experience building production services in AWS.
• 2+ years of experience with Kubernetes configuration management
• 2+ years of experience with Docker and building Docker images.
• 2+ years of experience working with Artifactory and Jenkins.
• 2+ years of experience with scripting using Python and Bash
• Significant experience with CI/CD automation tools such as Bitbucket, Jenkins, Artifactory.
• Experience with configuration management tools such as Ansible, Salt, Puppet, or Chef
• Ability to participate in on-call rotation

Bonus skills:

• Network: firewalls, load balancers, routers
• Databases: MySQL, MongoDB, Postgres, and RDS
• Log management: Grafana, Prometheus, Loki, Icinga, Promtail.

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.