Job Description
The Graduate Program - Collections and Cash Application Specialist is responsible for maintaining strong customer relationships and ensuring timely payment of outstanding invoices. This role also supports accurate and efficient application of incoming payments, playing a key part in managing working capital and maintaining a healthy accounts receivable ledger.
Must Have:
- Actively manage a portfolio of customer accounts to ensure payments are received within agreed terms
- Conduct daily collection calls and/or send electronic correspondence to follow up on overdue invoices
- Investigate and resolve customer queries or disputes that delay payment
- Accurately apply customer payments to open invoices, ensuring timely and correct allocation
- Reconcile unapplied cash and follow up with internal teams or customers to resolve remittance discrepancies
- Support the daily monitoring of bank statements and payment files
- Perform other assigned tasks as needed to support the broader Accounts Receivable team.
Graduate Program- Collections and Cash Application Specialist is responsible for maintaining strong customer relationships and ensuring timely payment of outstanding invoices, while also supporting accurate and efficient application of incoming payments. This role plays a key part in managing working capital and maintaining a healthy accounts receivable ledger.
What You'll Do:
- Actively manage a portfolio of customer accounts to ensure payments are received within agreed terms
- Conduct daily collection calls and/or send electronic correspondence to follow up on overdue invoices
- Investigate and resolve customer queries or disputes that delay payment
- Accurately apply customer payments to open invoices, ensuring timely and correct allocation
- Reconcile unapplied cash and follow up with internal teams or customers to resolve remittance discrepancies
- Support the daily monitoring of bank statements and payment files
- Perform other assigned tasks as needed to support the broader Accounts Receivable team.
What You'll Bring:
- Goal oriented and strong attention to detail
- Excellent written and verbal communication skills
- Excellent organizational and problem-solving skills
- Ability to prioritize and manage multiple responsibilities
- Ability to work independently and in a team environment
- Proficiency with MS Office suite
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