Community Specialist, Channel Retail

3 Months ago • All levels • Community Management

Job Summary

Job Description

As a Community Specialist, you will represent Apple in partner stores, building customer relationships and driving sales. You'll directly engage customers, showcase products, and ensure an amazing customer experience. Key responsibilities include proactively expanding awareness, staying updated on technology, maintaining Apple standards, and providing in-store training and demos. You will also share feedback with other Apple teams. This role focuses on influencing customer decisions and promoting the Apple platform within retail environments.
Must have:
  • Represent Apple within partner stores.
  • Sell directly to customers and drive sales.
  • Provide excellent customer experience.
  • Expand awareness for new and existing customers.
  • Stay updated on technology and initiatives.
  • Maintain Apple fixtures and merchandising.
  • Provide in-store training and demos.

Job Details

In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with your leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

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