Concierge Executive

A Concierge Executive in a hotel is responsible for providing exceptional guest services, managing transport reservations, and ensuring a positive guest experience.

Provide personalized service to VIP guests and repeat visitors, ensuring that all their needs are met promptly and efficiently.

Address any guest complaints or concerns, ensuring that they are resolved quickly and effectively, maintaining a high level of customer satisfaction.

Work closely with other departments (Housekeeping, Front Desk, Housekeeping, etc.) to ensure seamless communication and coordination of guest requests.

Promote hotel services, amenities, and partnerships (e.g., spa, dining, tours) to enhance the guest experience and drive revenue.

Maintain accurate records of guest requests, bookings, and service orders, ensuring proper follow-up and coordination.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.