CRM Systems Implementation Specialist

A leading outdoor apparel brand is seeking a detail-oriented CRM Systems Implementation Specialist to support the discovery phase of a platform consolidation and lifecycle marketing rebuild. This role will focus on aligning Klaviyo and Attentive systems, assessing the impact of consolidation, and identifying gaps in current lifecycle flows to support a more integrated, cross-channel customer experience.

The ideal candidate will bring hands-on experience participating in ESP migrations, platform setups, or integrations, and will be able to ask the right critical questions to ensure an effective rebuild.

Responsibilities:

Platform Consolidation Support

• Assist in consolidating and deduplicating subscriber lists across Klaviyo and Attentive.
• Align preference centers for email and SMS compliance and consent management.
• Support sender domain and short code planning.
• Document and review account settings, integrations, and compliance considerations for both platforms.
• Coordinate cross-channel logic (e.g., shared triggers, suppression rules, and timing).
• Account for Amperity feed dependencies.

Impact Assessment

• Evaluate projected contact volume and analyze messaging frequency for billing implications.
• Identify potential deliverability concerns or reputation management issues across channels.
• Surface reporting and analytics improvement opportunities.
• Flag potential risks or disruptions during migration.

Lifecycle Rebuild Preparation

• Audit current email and SMS flows for rebuild needs.
• Identify missing or outdated events to trigger flows.
• Assess creative asset needs (copy/design) for rebuild.
• Outline flow builds or edits required to replicate or enhance existing programs.

Qualifications:

• Strong experience in CRM, marketing automation setup, or lifecycle marketing.
• Hands-on involvement in ESP migrations, account consolidations, or platform integrations (Klaviyo and/or Attentive experience strongly preferred).
• Familiarity with CDPs and marketing technology ecosystems.
• Ability to think critically about platform architecture and downstream implications.
• Detail-oriented with excellent project management and communication skills.
• Available for the life of the project.
• Can work remote from anywhere, but must be available during Pacific Time Zone business hours.

Perks & Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.