Customer and retail experience – Training and Network Development

1 Week ago • All levels • Customer Service • $15,600 PA - $19,200 PA

Job Summary

Job Description

The Network Development and Training department at Nissan France is seeking an apprentice to assist Training Sales and After-Sales Project Managers and Network Development Advisors. The role involves participating in product launch events, supporting network development activities, localizing training content, improving network performance, optimizing training activities, and developing web and digital training tools. This is an opportunity to contribute to innovation within a global automotive group.
Must have:
  • Support Nissan Academy in preparing and organizing product launch events.
  • Support network development activities including geomarketing studies and reporting.
  • Localize, adapt, and proofread training content for the French market.
  • Participate in network performance improvement processes and KPI analysis.
  • Monitor and analyze training achievements using reporting tools.
  • Actively promote the LMS and explore its functionalities.
  • Conduct regular monitoring and implement new digital solutions.
  • Demonstrate rigor, autonomy, curiosity, versatility, and initiative.
  • Possess very good interpersonal skills and ability to work in a team.
  • Have good writing skills in French.
  • Hold a B driving license.
  • Excellent command of Microsoft Office Suite (Excel, Access, Powerpoint).
  • Professional level English.
  • Native or bilingual French.
Good to have:
  • Mastery of Power BI
Perks:
  • 100% reimbursement of transport tickets
  • Access to subsidized company restaurant
  • Works Council benefits after 6 months
  • Participation and profit-sharing bonus
  • Company health insurance

Job Details

Become a driver of automotive innovation within the Nissan group

Choosing Nissan means joining a global company with over 138,000 employees worldwide. European leader in 100% electric vehicles, pioneer of the Crossover, the brand is committed to a dynamic of innovation, at the heart of tomorrow's mobility.

Working at Nissan means being creative, curious, daring, enthusiastic, hardworking, enjoying working in a team in a dynamic and open environment.

With its 150 employees, our entity in France is a human-sized organization that invests in "innovating differently". Being part of the Nissan France teams allows combining the opportunities of a very large group with the spirit, conviviality, and emulation of a start-up.

The Network Development and Training department wishes to integrate an apprentice eager to develop their skills by assisting the Sales and After-Sales Training Project Managers and Network Development Advisors on the projects below:

Participation in the organization of product launch events:

  • You support the Nissan Academy team in the preparation and organization of product launch events for the Nissan range. Coordination with the event agency, Nissan Europe training teams, internal teams, and Nissan West Europe field forces.

Support for network development activities:

  • Geomarketing studies, benchmark of distribution networks, and market analyses.
  • Creation, development, and monitoring of dashboards and reporting.
  • Internal communication of network changes during the year.

Localization and deployment of training content:

  • You accompany the Nissan Academy team in the localization, adaptation, and proofreading of training content provided by the Nissan Europe training team or developed locally to meet the specificities of the French market and network, in line with the training plan defined for the current fiscal year. This content can target both commercial and service activities.

Network performance improvement process:

  • Quarterly evaluation of the commercial and quality level of dealerships.
  • Analysis of market share and sales/after-sales satisfaction KPIs.
  • Proposal of a list of sites to monitor.

Activity optimization and training performance monitoring:

  • Monitoring and analysis of training achievements deployed through existing reporting tools (Excel, Sparkup, and Power BI Business Intelligence tool).
  • You participate in performance monitoring through a qualitative analysis of the KPIs of existing dashboards.

Participation in the development of web and digital training tools:

  • You actively work to promote the LMS to the Nissan sales force and network (highlighting the training catalog, animating the homepage, etc.) and are proactive in exploiting the existing functionalities of the LMS (workspace, etc.).
  • You conduct regular monitoring and participate in the implementation of new digital solutions.

Desired Profile

Educational background:

  • Engineering school, business school, Master's cycle.
  • Rigor, autonomy, curiosity, versatility, and a sense of initiative will be essential character traits to successfully carry out your missions.
  • Very good interpersonal skills and teamwork.
  • Good writing skills in French.
  • Holder of a B driving license.

Computer skills:

  • Excellent command of Microsoft Office Suite (Excel, Access, and Powerpoint).
  • Mastery of Power BI would be a plus.

Languages:

  • English: professional level.
  • French: native or bilingual.

Remuneration: between 1,300 and 1,600 euros gross per month according to the legal scale.

Other benefits: 100% reimbursement of transport tickets, access to subsidized company restaurant, Works Council benefits after 6 months, participation and profit-sharing bonus, company health insurance.

Start date of apprenticeship: September 2025

Duration: 1 year minimum

Montigny Le Bretonneux Yvelines France

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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