Customer Education & Advocacy Program Specialist

Who Are We?

At Postman, we aim to put the customer at the center of everything we do. With over 30 million users, the Customer Education & Advocacy team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

Postman is seeking a Program Manager for the Customer Education & Advocacy team to help us scale our fast-growing programs. We are looking for a candidate with passion for operations and possesses the skills  to help us build and maintain our programs and operations. Our ideal candidate is someone who has extensive experience with program management and is looking for a fast-paced environment to succeed in. You will be responsible for building and maintaining our project management tool via Airtable, helping coordinate logistics for our instructor-led training program & voice of the customer events as well as handling day to day logistics for Academy & Advocacy support.

What You'll Do:

• Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
• Program Management: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
• Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
• Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes.
• Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
• Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
• Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.

About You:

• 3-5 years minimum experience project management and scaling programs
• Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools.
• Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs.
• Ability to identify and implement process changes to increase efficiency across multiple programs
• Capable of adapting  to changing priorities and working in a fast-paced, dynamic environment.
• Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently.

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This role is based remotely in the San Francisco Bay or NYC area preferably, and the reasonably estimated salary for this role ranges from $89,250 to $105,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. 

Equal Opportunity.

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.