Customer Fulfillment Specialist (Contract)
Job Summary
Job Description
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally. The Customer Fulfillment Specialist must be professional, meticulous, hardworking, and must be able to think critically and problem solve on the fly. The specialist will work closely with the Customer Advocacy Support and Logistics team to ensure replacement peripherals are shipped to customers in a timely manner. The specialist will be trained to support customer globally, learning each individual region's processes and nuances.
Must have:
- Fulfillment of peripheral replacement RMAs.
- Ensure replacements are catered to globally, mastering the respective processes for North American, Asian, European, and Latin American regions.
- Coordinate with the logistics planners on incoming peripheral replacement stock from the manufacturer and communicate estimated times of arrival to the support team.
- Create ship orders so the warehouse can ship peripheral replacements to customers.
- Test “White Glove” products to make sure they are working perfectly before they are shipped to high profile customers.
- Assist in documenting all new peripheral spare parts to ensure they are properly supported.
- Test peripherals to make sure they are defective before shipping them to Razer Engineering.
Perks:
- Opportunity to make an impact globally
- Working across a global team located across 5 continents
- Gamer-centric #LifeAtRazer experience
- Accelerated growth, both personally and professionally
- Certified as a Great Place to Work® in both United States and Singapore
4 skills required
Job Details
Job Responsibilities :
The Customer Fulfillment Specialist must be professional, meticulous, hardworking, and must be able to think critically and problem solve on the fly. The specialist will work closely with the Customer Advocacy Support and Logistics team to ensure replacement peripherals are shipped to customers in a timely manner. The specialist will be trained to support customer globally, learning each individual region's processes and nuances.
Essential Duties and Responsibilities
- Fulfillment of peripheral replacement RMAs.
- Ensure replacements are catered to globally, mastering the respective processes for North American, Asian, European, and Latin American regions.
- Coordinate with the logistics planners on incoming peripheral replacement stock from the manufacturer and communicate estimated times of arrival to the support team.
- Create ship orders so the warehouse can ship peripheral replacements to customers.
- Test “White Glove” products to make sure they are working perfectly before they are shipped to high profile customers.
- Assist in documenting all new peripheral spare parts to ensure they are properly supported.
- Test peripherals to make sure they are defective before shipping them to Razer Engineering.
Pre-Requisites :
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in Office 365
- Excellent understanding of gaming ecosystems.
- Strong problem-solving skills and ability to implement changes rapidly that positively impact marketing performance
- Excellent oral and written communication skills
- Strong organizational and time management skills with the ability to multitask
- Highly motivated, resourceful, and self-directed with the ability to deliver under pressure
- Ability to be detailed oriented while seeing trends, themes, and macro-impacts
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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