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Customer Growth Associate, Google Customer Solutions, Early Careers (English, Dutch)

Customer Growth Associate, Google Customer Solutions, Early Careers (English, Dutch)

1 Month ago • All levels • Business Development

About the job

2 skills required for this role

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communication

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Job Description

The Customer Growth Associate role at Google Customer Solutions focuses on expanding the client base of small businesses in the Netherlands. Responsibilities include building relationships with clients, conducting consultations and pitches, managing accounts, and evaluating campaign performance. The ideal candidate will possess strong communication and problem-solving skills, fluency in English and Dutch, and experience in digital sales or related fields. This role involves proactively driving customer growth, providing Google Ads solutions, and mentoring business owners on digital marketing strategies. The team operates in a fast-paced environment with a focus on achieving business growth and productivity goals.

Must have:

Bachelor's degree or equivalent experience
Fluency in English and Dutch
Digital sales/client management experience
Excellent communication and problem-solving skills
Account management and growth tracking

Good to have:

Google Ads experience/certification
Experience managing customer portfolios
Strategic thinking
Interest in sales and technology

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related fields.
Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred qualifications:

Experience with Google Ads and online advertising, or Google Ads certified.
Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
Ability to think strategically.
Excellent communication and problem-solving skills.
Interest in sales and technology with a passion for helping businesses grow online.

About the job

The Scaled team is a Sales team designed to grow small-sized companies in the Netherlands with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google.

In this role, you will establish relationships by conducting regular phone consultations and business pitches with a large portfolio of clients. You will operate in a fast-paced environment, reaching for business growth and productivity goals. In addition, you will provide Google-calibre solution promoting, partnership management, and analysis to deliver successful business outcomes. You will uncover the business needs of Google's key clients and achieve their marketing objectives, while driving incremental agreements through our industry leading advertising solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
Manage large and diverse accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.
Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
Participate in continuous training throughout the program.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.