Customer Insights Analyst

Azar Global Business Operation Team

Plays a key role in identifying and resolving various business issues for global service operations. This team performs data-driven tasks, supporting decision-making throughout the entire process from business strategy formulation to execution, utilizing data analysis and insights. It contributes to aligning the entire team's growth direction, enabling the organization to effectively solve problems and achieve continuous growth.

Responsibilities

• Design research environments to clearly understand and improve user experience, and systematically operate and optimize internal and external research processes.
• Coordinate communication with external research partners and manage relationships to ensure effective collaboration.
• Directly plan and manage user-centric research, operate research tools and systems, and introduce new tools or programs when necessary.
• Structure qualitative and quantitative research results, derive key insights, and directly connect them to product and service improvements.
• Collaborate with product teams and other relevant departments to support the establishment of user-centric product direction based on research.

Requirements

• At least 2 years of relevant work experience.
• Ability to deeply understand product and user needs, and reflect research insights in product development.
• Excellent communication skills to collaborate smoothly with various internal and external stakeholders.
• Ability to set goals independently and proactively achieve them to the end.
• Possess an Analytic Mindset to solve problems based on data.
• Excellent verbal & written communication skills in both English and Korean.

Preferred

• Experience creating tangible business impact through research design and operation.
• Experience using various UX research tools or platforms (e.g., UserTesting, Typeform, etc.).
• Experience collaborating with and managing projects with external research agencies and partners.
• Experience in global service operation or overseas launch.
• Ability to effectively communicate with various stakeholders in a global business environment.
• Over 3 years of business planning and operation experience in IT or platform-based services.

Hiring Process

• Employment Type: Full-time
• Hiring Process: Document Screening > Recruiter Call > 1st Interview > 2nd Interview > 3rd Interview > Final Offer (* The process may change if necessary.)
• For the document screening, only successful candidates will be notified individually.
• Application Documents: Free-form detailed resume based on career (Korean or English, PDF)

If any false information is found in the submitted content or if there is a disqualifying reason for employment under relevant laws, the employment may be canceled. If necessary, additional screening and document verification may be conducted outside of the pre-announced hiring process.

National meritorious persons are given preferential treatment according to relevant laws; if applicable, please notify us when applying and submit supporting documents upon employment.

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