CUSTOMER ORDER MANAGEMENT

2 Months ago • 4-6 Years

Job Summary

Job Description

The job involves expertise in Supply Chain processes with a solid understanding of Order Management. The candidate should be willing to work according to business requirements. Responsibilities include managing customer order processes such as order creation and PO processing, handling customer queries, and independently handling customer inquiries via phone or email. The role requires a good understanding of the end-to-end customer management process and the ability to work in a US shift from the office.
Must have:
  • Excellent written and verbal communication skills
  • Experience in customer order management process
  • Experience with SAP and Zendesk
  • Ability to independently handle customer inquiries
  • Good understanding of end to end customer management process

Job Details

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

Expertise on Supply Chain processes with a good level of understanding on Order Management. Should be willing to work as per Business requirement.

Primary Skills

  • Excellent written and Verbal communication
  • Experience in customer order management process – Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk
  • Can independently handle customer inquiries through Phone or emails
  • Good understanding of end to end customer management process
  • Work in US shift. Work from Office

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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