Customer Research Team Lead

1 Month ago • 8 Years +

Job Summary

Job Description

As a Customer Research Team Lead, you will lead a team of talented researchers, design and implement research methodologies, and translate data into actionable insights that influence key business strategies. You will stay at the forefront of industry trends, ensuring our research remains cutting-edge while fostering a culture of curiosity and excellence. Key responsibilities include developing and executing research strategies, managing a team of researchers, designing and executing research projects, analyzing data, collaborating with cross-functional teams, presenting findings, ensuring compliance with ethical standards, and maintaining a balance between reactive and proactive research.
Must have:
  • 8+ years of market research experience.
  • Strong leadership and team management skills.
  • Expertise in qualitative and quantitative research.
  • Experience in analyzing complex data sets.
  • Excellent presentation skills.
Good to have:
  • Experience in customer research platforms.
  • Expertise in analytical skills using SPSS or DisplayR.
  • Experience in managing Voice of Customer programs.
Perks:
  • Competitive compensation, perks and benefits.
  • Flexible work arrangements.
  • Opportunities for learning and career advancement.
  • Fun workplace with social gatherings.

Job Details

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

We have an exciting opportunity to join our Strategy & Research team in Perth and are currently looking for a Customer Research Team Lead to join the team. 

 

As a Customer Research Team Lead, you will lead a team of talented researchers, design and implement research methodologies, and translate data into actionable insights that influence key business strategies. You will stay at the forefront of industry trends, ensuring our research remains cutting-edge while fostering a culture of curiosity and excellence.

 

Key responsibilities will include:

  • Develop and execute research strategies aligned with VGW’s goals and KPIs.
  • Lead, mentor, and manage a team of researchers to ensure high-quality research output.
  • Design and execute research projects, including defining objectives, methodologies, and data collection processes.
  • Analyze data using statistical techniques and provide evidence-based recommendations.
  • Collaborate with cross-functional teams—including product, marketing, and operations—to integrate research insights into decision-making.
  • Present research findings to stakeholders to drive key strategic initiatives while building and maintaining relationships across all levels of the business, from the boardroom to operational teams.
  • Ensure compliance with ethical research standards and data privacy regulations.
  • Maintain the correct balance between reactive, proactive research. 
  • Advise the team and broader business on effectively leveraging quantitative and qualitative research for informed decision-making.

 

What you will bring to the role:

  • Bachelor's or Master's degree in Market Research, Marketing, Statistics, Psychology, Sociology, Economics, Business Administration, Communication, Journalism, or a related field.
  • 8+ years of experience in market research, with a track record of leading projects that drive business strategy.
  • Strong leadership skills with experience managing and mentoring research teams.
  • Expertise in qualitative and quantitative research methodologies and user-centered design practices.
  • Experience in analyzing complex data sets and converting findings into actionable business insights
  • Strong project management skills, with the ability to manage multiple projects and deadlines.
  • Excellent presentation skills, with experience presenting research to senior leadership.
  • Experience in customer research platforms: eg Qualtrics, Medallia, InMoment, Forsta
  • Expertise in analytical skills using SPSS, DisplayR (or similar tools)
  • Experience in managing and implementing modern ‘Voice of Customer’ programme

 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

 

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

 

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

 

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

 

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

 

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

#LI-VV1

 

Similar Jobs

Landor - Strategy Intern

Landor

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
Netflix - HR Business Partner - Netflix Animation Studios

Netflix

(On-Site)
2 Months ago
PwC - Senior Associate - Consulting - FS Strategy & Operations (Talent Pool)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
PwC - Director ADV Risk & Reg

PwC

Zürich, Zurich, Switzerland (On-Site)
8 Months ago
Axi - Product Manager - Trading Platforms

Axi

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The New York Times - Staff Editor, Home Team

The New York Times

London, England, United Kingdom (Hybrid)
1 Month ago
Coupa - Talent Strategy Lead

Coupa

Ontario, Canada (Remote)
1 Month ago
PwC - HCBP Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
8 Months ago
diligent coorperation - Account Executive I

diligent coorperation

London, England, United Kingdom (On-Site)
1 Month ago
Landor - Senior Designer (Packaging Focus)

Landor

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Reddit - Senior iOS Software Engineer

Reddit

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Philips - Consumer Marketing Manager - Mother & Child + Beauty

Philips

Sydney, New South Wales, Australia (On-Site)
3 Weeks ago
Internet Brands - Recruiter

Internet Brands

El Segundo, California, United States (On-Site)
2 Months ago
Landor - Senior Designer (Corporate)

Landor

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
kuda  - Managing Counsel

kuda

Lagos, Lagos, Nigeria (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Perth, Western Australia, Australia

DNEG - Mid-Senior Compositor

DNEG

Sydney, New South Wales, Australia (Hybrid)
5 Months ago
Telastra - Customer Service & Sales Consultant

Telastra

Inverell, New South Wales, Australia (On-Site)
1 Month ago
Google - Red Teaming and Threat Emulation Consultant

Google

New South Wales, Australia (On-Site)
1 Month ago
Nine - Camera Operator/ Editor

Nine

Canberra, Australian Capital Territory, Australia (On-Site)
1 Month ago
Canva - Senior Frontend Engineer - Canva for Education

Canva

Brisbane, Queensland, Australia (Remote)
2 Months ago
Entain - VIP Account Manager

Entain

Melbourne, Victoria, Australia (Hybrid)
2 Months ago
Telastra - Copywriter (1:1)

Telastra

Australia (On-Site)
1 Month ago
Google - Accountant, Finance

Google

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Aristocrat Gaming - Deployments Administrator

Aristocrat Gaming

Adelaide, South Australia, Australia (Hybrid)
2 Months ago
Nine - 4BC Breakfast Executive Producer

Nine

Cannon Hill, Queensland, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.Dive into the exciting world of interactive entertainment with VGW, where we harness technology and creativity to deliver world-class, free-to-play games. Here, you'll find departments dedicated to game development, design, marketing, customer support, and more, all fuelled by creativity and passion for developing online social games.

Sydney, New South Wales, Australia (On-Site)

Toronto, Ontario, Canada (On-Site)

Manila, Metro Manila, Philippines (Remote)

Manila, Metro Manila, Philippines (Remote)

Toronto, Ontario, Canada (On-Site)

Sydney, New South Wales, Australia (Hybrid)

Sydney, New South Wales, Australia (On-Site)

Toronto, Ontario, Canada (On-Site)

Manila, Metro Manila, Philippines (Remote)

Perth, Western Australia, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by VGW

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug