Customer Service Agent - Lithuanian Speaking

1 Month ago • All levels • Customer Service

Job Summary

Job Description

Betsson Group is looking for a Customer Service Agent who speaks Lithuanian to join their award-winning team in Vilnius. The role involves providing excellent customer experience by assisting both Lithuanian and English speaking customers via email, chat, and phone. Responsibilities include working with the team to achieve customer satisfaction and KPIs, translating promotional texts and customer surveys, managing customer accounts, and adhering to company policies on player safety and responsible gaming. This is a hybrid role, with 3 days in the office and 2 days working from home.
Must have:
  • Lithuanian and English communication (written and verbal)
  • Strong Microsoft Office knowledge
  • Customer service background (face-to-face, online, or phone)
  • Multi-tasking and time management skills
Good to have:
  • Previous iGaming experience
  • Additional language skills (Russian, Latvian, Estonian)
Perks:
  • Opportunity to learn and progress within Betsson
  • Flexible hybrid work model
  • Work across leading markets
  • Develop iGaming industry knowledge
  • Multicultural and friendly environment
  • Base salary and bonus scheme

Job Details

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Vilnius!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. 

We want you to excel in the following:

  • Help both Lithuanian and English speaking customers via e-mail, chat and telephone
  • Work together with your team to reach the best customer satisfaction (including other KPI's)
  • Translate promotional texts and/or customer surveys in your local language
  • Manage customer accounts 
  • Follow company policies and practices regarding player safety, protection, and responsible gaming

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

  • Communication written and verbal in both Lithuanian and English
  • Strong Microsoft Office knowledge
  • Background in customer service, this can be face to face, online or via phone calls
  • Multi-tasking and time management 

Extra Awesome:

  • Previous iGaming experience 
  • Additional language skills: Russian, Latvian, Estonian...

What we offer?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Good to know:

  • Start date: Every second week, training is provided
  • Salary: The salary consists of a base salary and a bonus scheme.
  • Work hours: As a customer service agent you work shifts
  • Location: Vilnius, Lithuania

 

 

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

 

Similar Jobs

PHINIA - Director, Sales

PHINIA

Shanghai, China (On-Site)
1 Week ago
Syniverse - Principal Microsoft Infrastructure Engineer

Syniverse

San José Province, Costa Rica (On-Site)
2 Weeks ago
Humanitarian Operations - HR and Admin Intern

Humanitarian Operations

Edinburgh, Scotland, United Kingdom (On-Site)
4 Months ago
Naughty Dog - Senior Communications Manager

Naughty Dog

Los Angeles, California, United States (On-Site)
3 Months ago
Universally Speaking - Korean Games Tester

Universally Speaking

Liverpool, England, United Kingdom (On-Site)
4 Months ago
Mixpanel - Customer Success Architect

Mixpanel

Mexico City, Mexico (On-Site)
2 Weeks ago
NinjaVan - Executive, Fulfilment (Customer Success)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
2 Months ago
Tesla - Tesla Roadside Support Specialist

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Diligent Corporation - Customer Success Manager

Diligent Corporation

New York, United States (Hybrid)
1 Week ago
TFL Group - Customer Service Coordinator

TFL Group

Omaha, Nebraska, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - Customer Service

Capgemini

Kolkata, West Bengal, India (On-Site)
2 Months ago
Omitron - Orbital Analyst Engineer

Omitron

Vandenberg Space Force Base, California, United States (On-Site)
1 Week ago
Zeeco, Inc. - Project Manager - Flares

Zeeco, Inc.

Mumbai, Maharashtra, India (On-Site)
8 Months ago
NinjaVan - Manager, Sales (Client Success Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
9 Months ago
Ruselle Investments - Implementation Analyst

Ruselle Investments

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
The Globel Talent Co - Property Marketing Content Manager

The Globel Talent Co

Johannesburg, Gauteng, South Africa (Remote)
6 Months ago
PwC - Steuerberater/Manager (w/m/d)

PwC

Vienna, Vienna, Austria (Hybrid)
10 Months ago
ClearPoint Recruitment - IT Support Engineer

ClearPoint Recruitment

Newton Aycliffe, England, United Kingdom (On-Site)
5 Years ago
Springer Group - Locum Advertising Sales Account Manager

Springer Group

London, England, United Kingdom (Hybrid)
1 Year ago
Plaion - Intern/in YouTube Channel Management (m/w/d)

Plaion

Berlin, Berlin, Germany (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Vilnius, Vilnius County, Lithuania

nord current - Lead 2D/3D Artist

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
9 Months ago
Rocket - Global Payroll Analyst

Rocket

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Months ago
Nasdaq - Fintech Senior Project Manager

Nasdaq

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Week ago
Eneba Games - Product Counsel

Eneba Games

Kaunas, Kaunas County, Lithuania (Remote)
3 Weeks ago
nord current - Experienced QA Mobile Game Tester

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
9 Months ago
Nasdaq - IT Business Analyst - Fintech

Nasdaq

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Week ago
Betson Group - Accountant

Betson Group

Vilnius, Vilnius County, Lithuania (On-Site)
1 Month ago
Unity - Developer Support Engineer

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
2 Months ago
Unity - HR Operations Specialist

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
1 Week ago
nord current - HR Specialist

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Square - Customer Service Representative

Square

Clinton, South Carolina, United States (On-Site)
2 Weeks ago
OKX - Specialist, Customer Due Diligence Operations - KYB

OKX

Sliema, Malta (On-Site)
1 Week ago
Rippling - Customer Support Supervisor, Compliance

Rippling

United States (Remote)
1 Month ago
AGBO - Junior Support Technician

AGBO

Los Angeles, California, United States (On-Site)
1 Month ago
Daybreak Game Company LLC - Customer Service Representative

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
1 Year ago
DevRev - Senior Customer Success Manager

DevRev

Palo Alto, California, United States (On-Site)
2 Weeks ago
Shipt - Customer Care Associate

Shipt

Birmingham, Alabama, United States (Hybrid)
2 Weeks ago
Open Systems Technologies - Customer Service - Self Storage Manager

Open Systems Technologies

Bolingbrook, Illinois, United States (On-Site)
2 Weeks ago
Thousand Eyes - Customer Success Scale Leader

Thousand Eyes

Mexico City, Mexico (On-Site)
1 Month ago
Tesla - Vehicle Preparer/Receptionist

Tesla

Hanover, Lower Saxony, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded