CRM Service Comms Coordinator

The Wow

The CRM Service Comms Coordinator you will develop and maintain a range of communications that guide customers though promotions and product experience. You need to be able to put yourself in customers shoes and ensure that content seamlessly guides the customers though the product experience utilizing variety of communication channels, including but not limited to SMS, email, on-site notifications, push notifications.

A flavour of what you'll be doing

• Maintain and develop a range of communications that seamlessly guide Customers through product experience and promotions, utilizing variety of communication channels, including but not limited to SMS, email, on-site notifications, push notifications.
• Own the overall implementation process and identify opportunities for improved quality and effectiveness.
• Create fitting copies, utilizing best service communications practices, with the best customer experience in mind. Work closely with regional teams to ensure project alignment and a flawless message localisation.
• Master the quality assurance process with a strong focus on thorough testing.
• Navigate through a range of software, digital tools and platforms, utilising them to achieve goals efficiently.
• Identify any challenges or gaps and strive to improve player experience and overall customer satisfaction with use of service communication.
• Demonstrate effective teamwork with different stakeholders.
• Participate in establishing CRM best practices, strategies, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.
• Other duties as assigned.

You’re good at:

• Experience in Project Management (at least 1 year)
• Ability to multi-task and to prioritise workloads
• Detail-oriented with commitment to accuracy and quality
• Digitally proficient, able to adapt to new technologies quickly

Extra awesome:

• Additional language skills (Spanish is a great advantage)
• CRM platforms and tools, project management tools experience is a plus (example: Salesforce Marketing Cloud, Jira)
• Experience within the online gaming sector (CRM, Customer Service, Payments) and an interest in its product offering

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.