Customer Service Agent with Arabic

Playtech Managed Services is a subsidiary of Playtech - а market leader in the gambling and financial trading industries with c.6,400 employees across 24 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker. Playtech partners with and invests in leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Their mission is to provide an engaging and enjoyable online experience with the highest level of player protection.

Playtech Managed Services was founded in 2007 with an office in Sofia, Bulgaria, and currently has over 470 employees all working in a friendly, respectful, and supportive atmosphere. We specialize in providing customer support and risk management services to the clients of leading gaming platforms worldwide. Our customer support services are delivered by highly skilled teams of industry professionals with leading response times. Our rapidly expanding team of Risk, Finance, KYC, and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clients' businesses.

Are you ready to embark on an exciting new journey? We’re assembling a brand new dedicated Customer Service team to support the clients of an Arabic iGaming operator. As a vital part of this brand-new team, you’ll guide our customers through their entire gaming experience. Our commitment is to place our operators and their players at the heart of everything we do, ensuring that every query and issue is handled with care and expertise. If you’re passionate about providing exceptional service and thrive in a dynamic environment, we’d love to have you on board.

• Deliver outstanding customer support and customer care to our clients
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions)
• Use a professional and friendly approach in assisting with queries
• Be empowered to resolve any customer issue
• Follow our company's procedures and keep up with the standards
• Meet predetermined personal and team targets
• Keep the job knowledge up to date

• Fluent Arabic
• Availability to work on shifts, including late hours
• Experience in online customer support is desirable but not mandatory
• Strong computer literacy
• Excellent communication and multitasking skills
• A team player who is open to sharing knowledge and supporting colleagues
• Motivation for achieving preset goals and targets

We are here to offer you:

• Competitive salary and remuneration package
• Hybrid work model after 3 months of onboarding
• Monthly performance bonus
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• Monthly food allowance
• Monthly utility allowance
• Taxi vouchers
• Wellness allowance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

We offer an extensive training program, which prepares our newcomers for their line of work. Encouraging the personal and professional development of our team members is of key importance to us. Not only will you be able to strengthen skills such as communication, the ability to build rapport, multitask, and deliver the best customer experience but also have opportunities for horizontal and vertical growth within the company!

If this job opportunity is interesting to you, please apply with your CV in English.

All applications will be treated with strict confidentiality.