Customer Service Consultant

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. 

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. 

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. 

We Offer 

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. 

Purpose of the role 

The Customer Experience Consultant is crucial in delivering exceptional service to our customers in the Maersk environment. This role encompasses various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building a strong relationship with customers. The Customer Experience Consultant acts and communicates proactively to keep customers informed of any issues or changes, addresses root causes and seeks continuous improvements and is constantly looking for ways to improve work processes. The agent also will be able to work independently and assists the team in realizing goals and standards and shares knowledge and best practices. 

We are looking for 

• Good exposure to logistics and/or shipping industry

• Experience in handling Customer Service transactions/processes as well as liaising with origin and destination offices is preferred. 

• Proficiency in Microsoft Office applications is a PLUS. 

Required Skills 

• Good verbal and written English skills 

• Good business knowledge/process understanding to provide a value add to the customers through effective business solutions 

• Ability to work under pressure and fast-moving environment 

• Strong service mindset with a sense of urgency 

• Able to multitask effectively 

• High attention to detail, critical thinker 

• Team player, skilled in coordinating and able to work in a diverse team 

• Agile and able to make independent decision upon delegation