Customer Service Executive (8-month contract)

Main tasks:

• Receive Transport plan from Customer/Factories
• Place bookings with land carriers
• Coordinate with ocean carriers, ports, depots,..
• Manage operational excellence, maintain high service level
• Follow up/ensure data team’s systems update meet customer’s requirements/related KPIs
• Keep client informed of changes which may affect the agreed cargo planning.
• Ensure all applicable freight and charges are collected fully and correctly from relevant parties (suppliers / Accounts, etc)
• Ensure vendor management within your area is carried out and properly followed-up.
• Contact with warehouse, carriers, trucking coordinator, etc. to ensure smooth handling of your Accounts.
• Prepare operational reports assigned by Account Manager/Senior executives.
• Update and adhere all new procedures instructed by client of your assigned Accounts.
• Carry out ad-hoc tasks assigned by Management.

Requirements:

• Strong communication skills, fluent in English (spoken and written).
• Result-oriented with initiative and a strong drive to succeed.
• Good time management skills.
• Ability to work independently and collaborate effectively with team members.
• Basic computer proficiency (Word, Excel, Outlook).
• Experience in trucking would be an advantage
• The candidate agreed to sign an 8-month contract.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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