Delivery Manager

Two Circles is seeking a Delivery Manager to join its global Audience Intelligence product organization. This role involves orchestrating delivery across multiple product squads, ensuring predictable roadmap execution, and embedding high-quality delivery practices. The Delivery Manager will act as an operational backbone, helping Product Managers, engineers, and designers work efficiently, manage internal product delivery, and handle client-specific requests to ensure timely and quality feature shipments, migrations, and platform improvements.

Must Have

• Orchestrate product delivery across multiple Audience Intelligence product squads.
• Maintain delivery plans, milestones, dependencies, and risk registers.
• Ensure squads align with roadmap priorities and understand cross-team implications.
• Track progress against quarterly objectives and proactively identify risks.
• Run and continuously improve sprint ceremonies (planning, refinement, reviews, retros).
• Ensure Jira boards, epics, and tickets are organized and reflect delivery status.
• Support Product Managers in breaking down roadmap initiatives into deliverable increments.
• Drive consistency in how teams estimate, plan, and communicate work.
• Implement Jira tracking to understand time allocation and improve efficiency.
• Collaborate with Product Managers to translate roadmap priorities into delivery plans.
• Partner with Engineering Leads to coordinate sequencing, capacity, and trade-offs.
• Align with Design, Data Ops, and Platform Engineering on requirements and dependencies.
• Coordinate with regional teams (NA, EMEA, India) for a unified delivery rhythm.
• Support regular reporting to stakeholders on roadmap progress and risks.
• Improve predictability and reduce friction with repeatable delivery processes.
• Identify blockers early and ensure fast escalation and ownership.
• Improve visibility of delivery progress for leadership and stakeholders.
• Support documentation and communication around releases, dependencies, and change impacts.
• Help establish delivery standards and playbooks as the product organization expands.
• Foster a culture of transparency, accountability, and continuous improvement.
• Coach squads on agile delivery best practices and efficient communication.
• Contribute to shaping how Audience Intelligence plans, executes, and ships software.
• 4+ years in delivery, agile project, or technical program management in SaaS.
• Demonstrated success coordinating delivery across multiple engineering/product teams.
• Strong understanding of Agile/Scrum/Kanban and experience facilitating ceremonies.
• Hands-on experience with Jira, Confluence, and delivery planning tooling.
• Excellent communication and stakeholder management skills.
• Strong organizational skills and ability to manage complex dependencies.
• Experience working with distributed/global teams.

Good to Have

• Familiarity with software engineering workflows, data pipelines, and cloud-based platforms.
• Experience with data pipelines, cloud-based platforms, DevOps.
• Experience working in a hybrid SaaS/services organization.
• Experience supporting a product organization during a scaling phase.
• Experience working with global teams/across multiple timezones.

Description

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

We’re looking for a Delivery Manager to support the global Audience Intelligence product organization by orchestrating delivery across multiple product squads, ensuring roadmap items are delivered predictably, and embedding high-quality delivery practices across the region.

You will be the operational backbone that helps our PMs, engineers, and designers work efficiently and stay aligned. Your role will focus on internal product delivery, while also juggling client-specific requests — ensuring we ship features, migrations, platform improvements, integrations, and workflows on time and with quality.

You’ll work closely with global teams (North America, EMEA, and eventually India) to manage delivery plans, unblock teams, oversee sprint processes, surface risks early, and ensure visibility across the organization. You will also help mature our delivery discipline, introducing scalable processes that allow us to move faster as our product footprint grows.

This is an ideal role for someone who loves bringing structure to complex environments, thrives in highly collaborative product/engineering settings, and understands what it takes to deliver SaaS products reliably at scale.

What you'll be doing

Orchestrating Product Delivery

• Partner closely with our global Programme Lead to coordinate delivery across multiple Audience Intelligence product squads (e.g., Integrations, Foundation Data, Applications, etc.),
• Maintain delivery plans, key milestones, dependencies, and risk registers
• Ensure squads are aligned to roadmap priorities and understand cross-team implications
• Track progress against quarterly objectives and proactively identify risks to timelines or scope

Sprint & Agile Delivery Management

• Run and continuously improve sprint ceremonies (planning, refinement, reviews, retros)
• Ensure Jira boards, epics, and tickets stay organised and reflect real delivery status
• Support PMs in breaking down roadmap initiatives into deliverable increments
• Drive consistency in how teams estimate, plan, and communicate work
• Implement tracking in Jira to help us understand where we’re spending our time each sprint, how we can be more efficient, etc

Cross-Functional Collaboration

• Work closely with Product Managers to translate roadmap priorities into delivery plans
• Partner with Engineering Leads to coordinate sequencing, capacity, and trade-offs
• Align with Design, Data Ops, and Platform Engineering to ensure requirements are clear and dependencies are understood
• Coordinate with regional teams (NA, EMEA, India) to create a unified delivery rhythm
• Support regular reporting to key stakeholders across the business on progress against the roadmap, risks, etc.

Operational Excellence

• Improve predictability and reduce friction by introducing repeatable delivery processes
• Identify blockers early and ensure fast escalation/ownership
• Improve visibility of delivery progress for leadership and stakeholders
• Support documentation and communication around releases, dependencies, and change impacts

Supporting a Scalable Product Organisation

• Help establish delivery standards and playbooks as the product org expands
• Foster a culture of transparency, accountability, and continuous improvement
• Coach squads on agile delivery best practice and efficient communication
• Contribute to shaping how Audience Intelligence plans, executes, and ships software

In your first year, you might have…

• Enabled consistent, predictable delivery cycles across 2–3 Audience Intelligence product squads
• Helped roll out major product initiatives (segmentation upgrades, monitoring UI, integration framework enhancements, new UX patterns)
• Improved cross-timezone coordination, reducing delays caused by hand-offs
• Introduced delivery processes that improved visibility and reduced planning noise
• Shaped release tracking, planning rhythms, and delivery dashboards
• Supported successful migration waves across the new integration framework

Requirements

• 4+ years in delivery management, agile project management, or technical program management within a SaaS or product-led environment
• Demonstrated success coordinating delivery across multiple engineering or product teams
• Strong understanding of Agile/Scrum/Kanban and experience facilitating ceremonies
• Hands-on experience with Jira, Confluence, and delivery planning tooling
• Excellent communication and stakeholder management skills across technical and non-technical audiences
• Strong organisational skills and ability to manage complex dependencies
• Experience working with distributed/global teams

Bonus points if you have:

• Familiarity with software engineering workflows, data pipelines, and cloud-based platforms
• Experience with data pipelines, cloud-based platforms, DevOps, etc.
• Experience working in a hybrid SaaS/services organised
• Experience supporting a product organisation during a scaling phase
• Experience working with global teams/across multiple timezones