Customer Service Assistant

Skillbridge Academy is seeking a highly motivated Customer Service Assistant to join its expanding team. This full-time role involves providing professional and timely responses to customer inquiries, supporting administrative tasks, maintaining accurate records, and assisting in coordinating service processes. The ideal candidate will thrive in a client-focused environment, contributing to efficient communication and overall operational effectiveness while ensuring exceptional service.

Must Have

• Provide professional and timely responses to customer inquiries via phone, email, and internal systems
• Support administrative and operational tasks to ensure smooth daily workflow
• Maintain accurate records, documentation, and client information
• Assist in coordinating service processes and follow-up actions
• Ensure customers receive clear guidance, exceptional service, and a positive overall experience
• Collaborate with team members to improve service procedures and internal efficiency
• Strong communication and interpersonal abilities
• Excellent organizational and time-management skills
• Ability to work collaboratively and maintain professionalism in all interactions
• Adaptability and a proactive approach to solving issues
• High attention to detail and accuracy
• Ability to learn quickly and navigate digital tools and systems

Perks & Benefits

• Competitive annual salary of $45,000–$48,000
• Opportunities for growth and long-term career development within the company
• Skill-building through training, guidance, and hands-on learning
• Supportive and professional work environment
• Full-time position with stable schedule

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to empowering individuals and shaping strong, influential brands. We specialize in building meaningful connections between companies and their audiences through strategic outreach, engaging experiences, and impactful communication. Our team values professionalism, innovation, and a strong commitment to excellence. As we continue to expand nationally, we are looking for dynamic individuals who are ready to grow with us and contribute to the success of our clients and community.

Job Description

We are seeking a highly motivated Customer Service Assistant to join our expanding team. This role is ideal for an individual who thrives in a structured, client-focused environment and enjoys providing clear, professional support. The Customer Service Assistant will help maintain efficient communication channels, assist clients with inquiries, and contribute to the overall effectiveness of daily operations.

Responsibilities

• Provide professional and timely responses to customer inquiries via phone, email, and internal systems.
• Support administrative and operational tasks to ensure smooth daily workflow.
• Maintain accurate records, documentation, and client information.
• Assist in coordinating service processes and follow-up actions.
• Ensure customers receive clear guidance, exceptional service, and a positive overall experience.
• Collaborate with team members to improve service procedures and internal efficiency.

Qualifications

• Strong communication and interpersonal abilities.
• Excellent organizational and time-management skills.
• Ability to work collaboratively and maintain professionalism in all interactions.
• Adaptability and a proactive approach to solving issues.
• High attention to detail and accuracy.
• Ability to learn quickly and navigate digital tools and systems.

Additional Information

• Competitive annual salary of $45,000–$48,000.
• Opportunities for growth and long-term career development within the company.
• Skill-building through training, guidance, and hands-on learning.
• Supportive and professional work environment.
• Full-time position with stable schedule.