Assistant Manager - Operations

The Assistant Manager - Operations at Maersk is responsible for managing and executing inventory, warehouse, and fulfilment activities across various types of warehouses. This role involves leading a team, overseeing employee lifecycle processes, and ensuring operational excellence through effective planning, execution, and coordination. Key responsibilities include optimizing inbound/outbound processes, accurate inventory control, collaborating with cross-functional teams, implementing business plans, and resolving operational challenges using data-driven solutions. The role also focuses on financial management, safety compliance, stakeholder engagement, and driving innovation and automation.

Must Have

• Oversee inbound and outbound processes
• Ensure accurate inventory control and customer KPIs
• Collaborate with cross-functional teams
• Implement business plans and policies
• Identify and resolve operational challenges
• Lead and manage a team (hiring, performance, development)
• Ensure delivery of financial budgets
• Monitor and report on key performance indicators (KPIs)
• Ensure compliance with safety standards and regulations
• Manage relationships with external stakeholders
• Drive automation and process improvements
• Proven experience in fulfilment and logistics operations
• Demonstrated leadership capabilities
• Strong problem-solving skills
• Ability to make data-driven decisions
• Excellent communication skills
• Excellent stakeholder management skills
• Knowledge of industry regulations and safety standards

Job Summary

The Assistant Manager - Operations in Fulfilment & Logistics Operations is responsible for managing and executing inventory, warehouse, and fulfilment activities. This role covers all types of warehouses including Container Freight Stations (CFS), Container Yards (CY), inland depots, and bonded warehouses, whether owned, operated, or both by the organization. The incumbent will lead a team, manage employee lifecycle processes, and ensure operational excellence through effective planning, execution, and coordination.

Key Responsibilities:

Operational Execution

• Oversee inbound and outbound processes, optimizing resources to meet operational goals.
• Ensure accurate inventory control and alignment with customer-specific KPIs.
• Collaborate with cross-functional teams to maintain seamless supply chain execution.
• Implement business plans and develop policies and practices to drive efficiency.
• Identify and resolve operational challenges using data-driven solutions.

People Management

• Lead and manage a team with full employee lifecycle responsibilities, including hiring, performance appraisal, pay reviews, and professional development.
• Identify training needs and provide coaching and mentoring to team members.
• Foster a culture of continuous improvement and innovation within the team.

Financial and Performance Management

• Ensure delivery of financial budgets as agreed for the area of responsibility.
• Monitor and report on key performance indicators (KPIs) to ensure operational efficiency.
• Adapt departmental plans and priorities to address resource and operational challenges.

Safety and Compliance

• Ensure compliance with safety standards and regulatory requirements.
• Promote a safety-first culture and drive adherence to operational policies.

Stakeholder Engagement

• Manage relationships with external stakeholders, including customers, vendors, and partners.
• Collaborate with internal stakeholders, including cross-functional teams and senior leadership.

Innovation and Automation

• Drive automation and process improvements to enhance operational efficiency.
• Leverage technology and best practices to streamline fulfilment and logistics operations.

Qualifications and Experience:

• Proven experience in fulfilment and logistics operations, with a strong understanding of inventory and warehouse management.
• Demonstrated leadership capabilities with experience in people management.
• Strong problem-solving skills and ability to make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Knowledge of industry regulations and safety standards.

Key Deliverables:

1. Safety

2. Delivery of Customer Service Level Agreements (SLAs)

3. Achievement of Financial Budgets

4. Team Development and Training

5. Data-Driven Problem Solving

6. Implementation of Automation and Innovations

7. Effective Stakeholder Engagement

This role requires an individual with in-depth knowledge and experience in logistics operations, the ability to work independently, and the capability to lead teams to achieve business objectives efficiently.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.