Customer Support Assistant

Swift 7 Consultants is actively seeking a highly organized and service-oriented Customer Support Assistant to join their team in Houston, TX. This pivotal role focuses on delivering exceptional support to clients, efficiently managing all inquiries with utmost professionalism, and ensuring a consistently seamless customer experience. The ideal candidate will possess strong communication skills, demonstrate a proactive mindset, and maintain composure and efficiency within a dynamic, fast-paced work environment.

Must Have

• Provide professional and timely assistance to clients via phone, email, and other communication channels
• Manage and track customer inquiries, ensuring accurate documentation and follow-through
• Collaborate with internal departments to resolve issues and deliver high-quality support
• Maintain updated knowledge of company services, processes, and client needs
• Assist with scheduling, account updates, service coordination, and follow-ups
• Identify opportunities to enhance the customer experience and improve service workflows

Perks & Benefits

• Competitive salary: $50,000 – $55,000 annually
• Opportunities for career growth and internal advancement
• Professional development and training programs
• Supportive and collaborative work environment
• Stable full-time position with long-term career potential

Company Description

Swift 7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic solutions that accelerate performance, strengthen operational efficiency, and empower organizations to achieve long-term success. Our team combines analytical precision with a client-centered approach, creating tailored frameworks that help businesses navigate complexity with confidence. We value excellence, accountability, and continuous growth, and we are committed to building a collaborative environment where talent thrives and innovation is encouraged.

Job Description

We are seeking a highly organized and service-oriented individual to join our team. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.

Responsibilities

• Provide professional and timely assistance to clients via phone, email, and other communication channels.
• Manage and track customer inquiries, ensuring accurate documentation and follow-through.
• Collaborate with internal departments to resolve issues and deliver high-quality support.
• Maintain updated knowledge of company services, processes, and client needs.
• Assist with scheduling, account updates, service coordination, and follow-ups.
• Identify opportunities to enhance the customer experience and improve service workflows.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize effectively in a dynamic setting.
• Customer-focused mindset with a professional and courteous approach.
• Problem-solving skills and the ability to work both independently and collaboratively.
• Proficiency with basic computer systems, office tools, and customer management platforms.

Additional Information

• Competitive salary: $50,000 – $55,000 annually.
• Opportunities for career growth and internal advancement.
• Professional development and training programs.
• Supportive and collaborative work environment.
• Stable full-time position with long-term career potential.