Call Center Agent

Skillbridge Academy is seeking a motivated Call Center Agent in Minneapolis. This full-time, on-site role involves providing professional, solution-oriented support to clients across various communication channels. The ideal candidate is proactive, well-organized, and committed to maintaining high service standards. The position offers a stable environment, continuous skill development, and opportunities for long-term career growth within a growing organization.

Must Have

• Handle inbound and outbound calls with a professional and service-focused approach
• Provide accurate information, guidance, and support to customers
• Document interactions and follow established communication procedures
• Troubleshoot issues and offer effective resolutions
• Maintain confidentiality and ensure compliance with internal policies and standards
• Collaborate with team members to improve service processes and customer satisfaction
• Participate in ongoing training to enhance communication and service delivery skills
• Strong verbal communication and active listening skills
• Ability to manage multiple tasks while maintaining accuracy and professionalism
• Excellent problem-solving abilities and attention to detail
• Comfort working in a structured, goal-driven environment
• Commitment to providing exceptional customer service
• Adaptability and willingness to learn new systems and procedures

Perks & Benefits

• Competitive annual salary of $42,000 – $45,000
• Career advancement opportunities within a growing organization
• Continuous training and professional skill development
• Supportive and collaborative work environment
• Stable full-time position with long-term potential

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to empowering individuals and shaping strong, influential brands. We specialize in building meaningful connections between companies and their audiences through strategic outreach, engaging experiences, and impactful communication. Our team values professionalism, innovation, and a strong commitment to excellence. As we continue to expand nationally, we are looking for dynamic individuals who are ready to grow with us and contribute to the success of our clients and community.

Job Description

We are seeking a motivated Call Center Agent to join our growing team in Minneapolis. This role is centered on providing clear, professional, and solution-oriented support to clients across various communication channels. The ideal candidate is proactive, well-organized, and able to maintain a consistent standard of service that aligns with Skillbridge Academy’s mission. This position offers a stable environment, ongoing skill development, and opportunities for long-term career growth.

Responsibilities

• Handle inbound and outbound calls with a professional and service-focused approach.
• Provide accurate information, guidance, and support to customers.
• Document interactions and follow established communication procedures.
• Troubleshoot issues and offer effective resolutions aligned with company guidelines.
• Maintain confidentiality and ensure compliance with internal policies and standards.
• Collaborate with team members to improve service processes and customer satisfaction.
• Participate in ongoing training to enhance communication and service delivery skills.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Excellent problem-solving abilities and attention to detail.
• Comfort working in a structured, goal-driven environment.
• Commitment to providing exceptional customer service.
• Adaptability and willingness to learn new systems and procedures.

Additional Information

• Competitive annual salary of $42,000 – $45,000.
• Career advancement opportunities within a growing organization.
• Continuous training and professional skill development.
• Supportive and collaborative work environment.
• Stable full-time position with long-term potential.
• Job Type: Full-Time, On-Site (Minneapolis, MN).