Customer Service Representative
10 Minutes ago • All levels
Customer Service
Job Description
You will be part of our award-winning Customer Service team, working towards our goal of providing the best Customer Experience. Your learning and development opportunities at Betsson are limitless! You will assist Greek and English-speaking customers via email, live chat, and phone, collaborate with your team to achieve goals like customer satisfaction and other KPIs, translate promotional texts and/or customer surveys into your native language, manage customer accounts, and adhere to company policies regarding player safety, protection, and responsible gaming.
Must Have:
- Assist Greek and English-speaking customers via email, live chat, and phone
- Collaborate with your team to achieve customer satisfaction and other KPIs
- Translate promotional texts and/or customer surveys into your native language
- Manage customer accounts
- Adhere to company policies on player safety, protection, and responsible gaming
- Excellent written and oral communication skills in both Greek and English
- Advanced knowledge of Microsoft Office
- Experience in customer service (in-person, online, or phone)
- Ability to organize and manage time
Perks:
- Hybrid work model (3 days a week in the office)
- 28 days of annual leave
- 10 days of remote work abroad
- Free lunch from Monday to Friday
- Free Company Doctor
- Insurances: Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability
- Annual wellness allowance €400 (health and sports-related activities)
- Remote work allowance €300
- Company Discounts
- Company Events
- Relocation package: Flights, 4 weeks free accommodation, and a relocation bonus. Discounts on real estate agencies also offered.
The position includes a relocation package to Malta.
DESCRIPTION
You will be a member of our award-winning Customer Service team, working towards our goal of providing the best Customer Experience. Additionally, your learning and development opportunities at Betsson are limitless!
We want you to be strong in the following:
- Assisting Greek and English-speaking customers via email, live chat, and phone
- Collaborating with your team to achieve goals such as best customer satisfaction and including other KPIs
- Translating promotional texts and/or customer surveys into your native language
- Managing customer accounts
- Adhering to company policies and practices regarding player safety, protection, and responsible gaming
What we are looking for
- Communication, written and oral, in both Greek and English
- Advanced knowledge of Microsoft Office
- Experience in customer service, whether in-person, online, or via phone calls
- Ability to organize and manage time
What we offer
- Hybrid work model (3 days a week in the office)
- 28 days of annual leave
- 10 days of remote work abroad
- Free lunch from Monday to Friday
- Free Company Doctor
- Insurances: Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability
- Annual wellness allowance €400 (health and sports-related activities)
- Remote work allowance €300
- Company Discounts
- Company Events
- Relocation package: Flights, 4 weeks free accommodation, and a relocation bonus. We also offer discounts on real estate agencies.
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