Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

PHINIA is seeking a Customer Service Representative to be the primary point of contact for customers regarding order status and issues, ensuring timely and accurate communication. This role involves updating customer orders, communicating requirements to production, managing inventory requests, and expediting orders. The representative will act as an official company representative, fostering strong customer relationships and informing management of potential delivery problems. The position also requires participation in annual physical inventory. The company emphasizes sustainability, a cleaner tomorrow, and values an inclusive culture, collaboration, and employee development.
Must have:
  • Update customer orders accurately and timely.
  • Communicate customer requirements to Production Control.
  • Request and coordinate product inventory shipments.
  • Provide timely customer feedback on order status.
  • Place, cancel, and expedite customer orders.
  • Maintain efficient communication and relationships with customers.
  • Report potential delivery problems to management.
  • Participate in annual physical inventory.
Good to have:
  • Bachelor's degree in Administration, International Trade, Economics, or Industrial Engineering.
  • 1+ year of experience in a similar position.
  • Knowledge in manufacturing processes.
  • Proficiency in Microsoft Office.
  • Experience with ERP systems.
  • Proficient English.
Perks:
  • Compensation and benefits programs designed to attract, motivate, reward, and retain a talented workforce.
  • Equitable and competitive compensation informed by market data.
  • Quality and competitive benefit programs including health and well-being resources.
  • Family-centric policies.
  • Agile workplace program.
  • Formal development opportunities for employees at all career stages.
  • Support for developing skills needed to succeed.

Job Details

Ensure that customer orders are correct and shall be the customer's first contact regarding communication of order status and order-related problems or timely delivery of orders

About us

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.

Our Culture

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.

Career Opportunities

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

Key Responsibilities

Receive Customer information and update orders in a timely and correct manner according to delivery policies.

Communicate customer requirements on their behalf to the Production Control area.

Request available finished product inventory to be shipped in a timely manner.

Provide timely feedback to Customers regarding the status of their orders.

Place, cancel and expedite orders.

Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Customers, continually striving to improve the relationship.

Keep Management informed regarding existing or potential problems that could impede the delivery of orders.

Active participation in the Annual Physical Inventory.

What we’re looking for

Grade: Bachelor's degree in Administration, International Trade, Economics, Industrial Engineer.

Time of experience in similar position: 1 year or more in similar position.

Technical knowledge required: Knowledge in manufacturing processes.

Other requirements: Microsoft Office, ERP system.

English Required: Proficient

What we offer

  • We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
  • We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What we believe

  • Product Leadership - Innovation that brings value to our customers
  • Humility - Seeking out diverse perspectives and working collaboratively
  • Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
  • Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
  • Integrity - Taking responsibility for our decisions and doing what is right
  • Accountability - Taking ownership of our actions and driving results

Safety

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

No Unauthorized Referrals from Recruiters & Vendors

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.

#LI-Hybrid

Global Terms of Use and Privacy Statement


Carefully read the PHINIA Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:  PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

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About The Company

Join the PHINIA team and be a part of anindustry-leading companyin fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition toalternative fuelsand hydrogen combustion, we're seeking talents who want to have a positive impact on the future oftransportation. Establishedrelationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.”​Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!

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