Customer Software Support Engineer

57 Minutes ago • 5-6 Years • Software Development & Engineering

Job Summary

Job Description

The Customer Software Support Engineer will deploy and debug issues with Intel Edge Software Components. This role involves designing and developing AI applications (visual analytics and Gen AI) to showcase Intel Edge Platforms' capabilities. Responsibilities include enabling customers with Intel Edge Software Components through sample codes, demos, and installation support. The engineer will debug and resolve software installation issues, primarily on Linux with Docker and Kubernetes, and provide technical guidance on optimizing AI pipelines for Intel platforms (CPUs and GPUs). Additionally, the role requires providing technical support to team members and stakeholders, troubleshooting in customer environments, and collaborating effectively.
Must have:
  • Deploy and debug Intel Edge Software Components
  • Design and develop AI applications
  • Enable Edge Customers with Intel Edge Software Components
  • Debug and resolve software installation issues on Linux
  • Troubleshoot in Docker and Kubernetes environments
  • Optimize AI pipelines for Intel platforms
  • Provide technical support and guidance
  • Proficiency in Python, Java, C++, Shell scripting
  • Hands-on experience with Kubernetes and Docker
  • Troubleshooting experience in Linux
  • Strong understanding of AI tools (OpenCV, Gstreamer)
  • Experience with version control systems (Git, GitHub)
  • Troubleshoot in customer environments
Good to have:
  • Knowledge on Intel optimizations (OpenVINO, dlStreamer)
  • Experience with open-source platforms

Job Details

Job Details:

Job Description: 

  • Deploy and debug issues with Intel Edge Software Components. 

  • Design and develop AI (visual analytics and Gen AI) applications demonstrating capabilities of Intel Edge Platforms. 

  • Enable Edge Customers with Intel Edge Software Components by providing sample codes, demos and installation. 

  • Debug and resolve software installation issues primarily on Linux platform with Docker and Kubernetes environment. 

  • Provide technical guidance in optimizing AI pipelines to run efficiently on Intel platforms with CPUs and GPUs. 

  • Provide technical support and guidance to other team members and stakeholders.

Qualifications:

  • Bachelor's or Master’s degree in computer science, or a related field. 

  • 5-6 years of experience in software development. 

  • Proficiency in programming languages such as Python and/or Java, C++, Shell scripting. 

  • Handson experience in Kubernetes, Docker, troubleshooting in Linux is a must. 

  • Strong understanding of AI tools like opencv, gstreamer. 

  • Knowledge on Intel optimizations – OpenVINO, dlStreamer is a plus. 

  • Excellent problem-solving skills and attention to detail. 

  • Strong communication and collaboration skills. 

  • Experience with version control systems and open-source platforms (e.g., Git, GitHub). 

  • Experience in troubleshooting in customer environment/ customer solutions. 

          

Job Type:

Experienced Hire

Shift:

Shift 1 (India)

Primary Location: 

India, Bangalore

Additional Locations:

Business group:

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

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