Customer Success Manager

ABOUT MATIFIC

Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 200+ employees, we are committed to achieving our goals. We’ve also picked up a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few.

THE ROLE 

Our Customer Success team is responsible for ongoing relationships with our schools and customers across Australia, New Zealand and Asia region, driving up customer satisfaction and maximising retention. We are looking for a highly motivated individual with an interest in education to join our dynamic team, with a strong passion for looking after and nurturing customers. The role will be responsible for delivering training, providing proactive support and value add services, driving engagement with our platform, working closely with the sales team on smooth onboarding and transition, upselling of additional student licences and most importantly renewals. Fantastic opportunity for that ambitious person who wants their career to grow within a growing company. 

RESPONSIBILITIES 

● Onboarding new schools and customers. 

● Training and Support. Proactively provide training and support to our local customers both onsite and online. Occasionally schedule webinars and conference calls with customers time zones. 

● Engagement. Provide value adds, regular check-ins and account reviews. Identify opportunities to strengthen customer stickiness. 

● Upsell. Proactively monitor licence usage and upsell additional licences being used. ● Renewals. Ensure maximum renewals yearly both by school number and value. ● Prospecting (reactive). Chair regular webinars to train teachers on the Matific platform. ● Think outside the box on retention ideas 

● Keep up to date with, and confidently know, all aspects of the Matific platform. ● Generate invoices for renewals and upsell licence invoices. 

● Attend conferences to represent Matific and meet existing customers/schools.

● At least 3 years+ client service experience. 

● Hybrid working arrangement (2 days in office, 3 days WFH) 

● Strong consultative skills and “can do” attitude. 

● Excellent verbal and written communication skills, bonus bi-lingual (Asian language) ● High energy, collaborative, motivated and driven to succeed. 

● Education sector experience a bonus but not essential