Customer Success Manager

Are you ready to join as our next Customer Success Manager, master the world of Generative AI in animation, and take part in a high-speed startup journey?

Motorica is at a breakthrough moment.

We have built a generative AI animation platform that can create AAA-quality character animation at a fraction of the traditional cost and time.

Our platform, already recognized as a research and product leader in the rapidly emerging motion modality, one of the six fundamental generative AI modalities alongside image, video, audio, text, and geometry - empowers game studios to create dynamic, lifelike animation faster and more affordably than ever before.

By combining our proprietary motion capture dataset with cutting-edge diffusion models, we are reducing one of the biggest bottlenecks in game and cinematic production: the need for expensive, time-consuming MoCap sessions or manual keyframing.

Studios that once had to budget hundreds of thousands of dollars for animation can now create production-ready sequences in minutes.

With early demand from major game studios, we are scaling rapidly.

The next step is ensuring every customer we bring on not only succeeds with our tools but becomes an advocate for what is possible with Motorica.

From onboarding new customers with live, interactive sessions to maintaining regular touchpoints with major accounts, you will be the main bridge between our product and the people using it.

You will help set the tone for how we work with customers, balancing process design with genuine relationship building.

This role will involve leading weekly calls and reporting for key accounts, managing multiple trials in parallel, and being the first line of support in customer channels. You will provide clear troubleshooting guidance, tips, and best practices.

What matters most to us is finding someone who:

• Thrives in a high-growth, fast-moving environment
• Can confidently handle both day-to-day customer needs and long-term account health
• Brings a proactive, solution-oriented mindset to both customers and internal teams
• Understands that Customer Success is as much about human connection as it is about metrics and processes

If you excel in this role, you will find no shortage of opportunities to grow with us. As we are scaling exponentially, there is a clear path to take on more responsibility, build a team around you, and step into a leadership position within the company.

This is a role where you will work directly with some of the most creative and high performing teams in gaming, see the impact of your work quickly, and have the opportunity to shape a function that will grow globally over the coming years.

What We’re Looking For:

• Proven Customer Success and/or Customer Support Experience: Prior success in a customer facing service role, preferably within tech.
• Communication Pro: Strong storytelling skills, both written and verbal, with the ability to convey complex technical concepts into compelling narratives.
• Curiosity & Adaptability: A passion for emerging technologies and an eagerness to learn, explore, and adapt in a rapidly evolving industry.
• Technical Interest: You constantly want to learn more about our complex product to be able to identify ways to help creatives within the gaming industry.

This would make you a particularly good match:

• You have an understanding of the mindset, pace, and culture of the gaming world and can speak fluently with animators, producers, and technical artists, building trust and spotting ways to make their work easier.
• You have a commercial background, recognizing and acting on contract expansion opportunities in a way that grows customer value and strengthens long-term relationships.

Compensation and benefits:

• Health Benefits (5000 SEK/year)
• Life Insurance / Health Insurance / Injury Insurance
• Retirement Plan