Customer Success Manager
Job Summary
Job Description
- 5+ years in Customer Success/Account Management in SaaS
- Manage complex customer relationships
- Excellent communication and relationship-building skills
- Ability to thrive in a fast-paced environment
- Bachelor's degree in Business or Technology
- Understanding of software licensing, usage analytics, or monetization models
- Competitive salary + performance-based bonuses
- Comprehensive benefits package
- Flexible work arrangements
- Career growth and development opportunities
- Collaborative, innovative, and supportive culture
7 skills required
Job Details
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.
The Role
We’re looking for a Customer Success Manager to join our dynamic team. In this role, you’ll be the strategic partner to our enterprise customers, ensuring they achieve their goals through the effective use of Revenera’s solutions. You’ll manage a portfolio of high-value accounts, drive adoption, and collaborate cross-functionally to deliver measurable outcomes.
What You’ll Do
- Own and grow relationships with a portfolio of strategic customers.
- Develop and execute success plans aligned with customer goals and product capabilities.
- Drive product adoption and customer satisfaction through proactive engagement.
- Identify risks and opportunities, working to reduce churn and expand usage.
- Lead regular business reviews and provide actionable insights to stakeholders.
- Collaborate with Sales, Product, Support, and Services teams to ensure a seamless customer experience.
- Advocate for customer needs internally and influence product roadmap decisions.
- Contribute to Customer Success best practices.
What You Bring
- 5+ years in Customer Success, Account Management, or related roles in SaaS or enterprise software.
- Proven success managing complex customer relationships and delivering business value.
- Strong understanding of software licensing, usage analytics, or monetization models is a plus.
- Excellent communication, presentation, and relationship-building skills.
- Ability to thrive in a fast-paced, cross-functional environment.
- Bachelor’s degree in Business, Technology, or related field
Why Join Us
- Competitive salary + performance-based bonuses
- Comprehensive benefits package
- Flexible work arrangements
- Career growth and development opportunities
- A collaborative, innovative, and supportive culture
#LI-Hybrid
#LI-DL1
#CustomerSuccess
Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
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About The Company
Revenera’s solutions help software and IoT companies build and deliver secure products while protecting their IP. Make a great first impression with your software – with the gold standard for Windows and multi-platform installations. Leverage the power of open source and future-proof your business by eliminating compliance and security risk. Implement flexible monetization models, become a digital leader and grow while keeping your customers front and center. For over 30 years, our 1300+ team members worldwide have been passionate about helping our more than 31,000 customers fuel business success. To learn more, visit revenera.com
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