Customer Success Manager
Job Summary
Job Description
- Fluent in German and English
- Relevant sales, marketing or customer facing support experience
- Experience working in a customer facing role, preferably on-site
- Ability to analyze problems and provide well thought out solutions
1 skill required
Job Details
Do you have a passion for managing customer success and satisfaction? Do you thrive by working closely with customers on site? Then, we can offer you an exciting opportunity.
At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated Customer Success Manager for our Golf Driving Range & Commercial Indoor customers in the German speaking region.
You will work closely with the global product owner for Range, Indoor Golf, sales representatives, marketing team, and customers.
What will you be doing?
Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product.
Your main responsibilities will be:
- Assist our commercial customers in planning and execution of a successful launch & operations.
- Ensure that all on-site staff are fully educated in the use of the software, and administrative tools.
- Build our community of operators through regular events and workshops.
Activities could include but not be limited to:
- Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement.
- Train customers after the venue has been installed on all aspects of the Trackman product.
- Maintain relationships with venue owners and staff, regularly schedule meetings to share the latest information and updates.
- Help customers with marketing material and initiatives both at the time of launch and on an on-going basis.
- Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
- Collate success stories and feedback from venues to support future sales.
- Lead the referral program for operators to recommend future venues.
What are we looking for?
- Fluent in German and English
- Relevant sales, marketing or customer facing support experience, in an international organization, ideally in Golf or Sports related business.
- Experience working in a customer facing role, preferably on-site.
- Ability to analyze problems and provide well thought out solutions.
- Hands-on, proactive, and responsible person.
- Operational with a strategic mindset.
- A team player who shares feedback and helps when required.
- Trustworthy, approachable and quick thinking with a problem solver attitude.
We offer:
- A competitive compensation and performance bonus package.
- The chance to work with a dynamic and global team.
- The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.
- Travel expenses at local rates.
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About The Company
Since 2003, TrackMan has been on the forefront of providing reliable performance data solutions and industry-leading innovation to customers all over the world. Our products are used by professional and amateur athletes in a broad spectrum of sports, ranging from the popular segments of golf, baseball, and tennis, to more unique disciplines like the Olympic Game's hammer throw and shot put. TrackMan’s proprietary, radar-based technology drives the next generation of performance analysis and statistics. Not only does the TrackMan provide a seamless user experience across multiple devices, but TrackMan’s data is also instantly displayed for analysis or entertainment purposes. Being it for gaming or performance purposes, any player now has the possibility to unleash his/her full potential through our technology.
Golf
TrackMan is the choice of the golf industry's top players, coaches, club fitters, and equipment manufacturers. TrackMan is also used by the world's largest broadcast companies from the Golf Channel to BBC, and CNN World. With a more interactive experience for viewers and players, TrackMan improves all levels of play, from the pros to the weekend golfer.
Baseball
We work with the best in baseball, including every MLB team, many of the top Japanese and Korean professional teams, dozens of the best NCAA teams, and all of the leading US amateur baseball organizations. Now, players at all levels can measure, evaluate, and interact like the pros.
Careers
We know that great people make great products. At TrackMan, we believe that diversity in perspective and background are the key to spark innovation. With a focus on the customer’s experience, integrity in our daily work, and collaboration with our team we create an atmosphere that’s fun and exciting to work in. That’s why we try to hire people based on those values, and that's also why our organization represents people from many different continents, making TrackMan a global and diversified company.
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