Customer Success Manager

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Customer Success Manager

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Customer Success Manager – Summary

The Customer Success Manager (CSM) is responsible for ensuring enterprise customers gain maximum value from Trend Micro's solutions after purchase. The role involves onboarding, driving adoption, ensuring retention, identifying upsell opportunities, and aligning customer goals with company offerings. The CSM acts as a bridge between customers and internal teams, promoting product usage and satisfaction.

Key Responsibilities:

• Onboard new customers and drive adoption.
• Act as a customer advocate across internal teams.
• Align solutions with customer goals and technical landscape.
• Promote retention and upsell opportunities.
• Track success metrics (health scores, satisfaction, usage).
• Collaborate with sales, support, and product teams.

What You Bring:

• 5+ years in customer success/support/services.
• Strong IT background (networking, OS, security).
• Excellent communication and relationship skills.
• Analytical mindset and attention to detail.
• Experience with tools like Power BI, Gainsight/Planhat is a plus.

You Are:

• Customer-focused, motivated, flexible, and proactive.
• Passionate about cybersecurity and tech trends.
• Able to work independently and manage cross-team efforts.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.