Customer Success Manager (Contractor)
11 Minutes ago • 2 Years +
Customer Service
Job Description
The primary function of this Customer Success Manager (Contractor) position is to sustain and grow existing client business through individual and team research. This role involves collaborating with various teams to ensure client success. Key responsibilities include being the main point of contact for client portfolios, managing relationships, conducting quarterly health checks, identifying cross-sell and upsell opportunities, and assisting with diverse business projects. The role requires strong problem-solving, communication, and customer service skills, along with experience in Google Suite and account management.
Good To Have:
- Understanding of JIRA, Basecamp, & Confluence.
- Experience using a CRM software.
- Experience with an entrepreneurial organization.
Must Have:
- Serve as the main point of contact for all matters relating to the client’s existing portfolio.
- Manage the sustainment and growth of a client by creating positive relationships.
- Provide clients with a quarterly health check to proactively review their needs and make recommendations.
- Cross-sell and upsell new business opportunities with existing clients, maintaining accurate account records.
- Assist with a variety of projects as business needs dictate.
- Possess a Bachelor’s Degree or equivalent experience.
- Have 2+ years of progressive experience.
- Ability to successfully participate in projects involving cross-functional teams.
- Experience with Google Suite (Docs, Sheets, Chat, Slides, etc.).
- Clear written and verbal communication skills.
- Strong customer service/interpersonal skills.
- General Account Management and Marketing knowledge.
- Ability to immediately handle a significant workload and effectively prioritize projects with high autonomy.
- Effective time management skills and excellent attention to detail.
- Ability to understand client needs and translate them into business offerings.
- Ability to overcome tough objections and win the support of key stakeholders.
- Must be a problem solver and team player.
- Have a large appetite for learning and a results-oriented mindset.
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines.
Perks:
- Competitive salary and performance-based incentives.
- Flexible hybrid work environment.
- Opportunity to work with top gaming influencers and industry leaders.
- Career growth in a fast-evolving industry.
- A dynamic and passionate team focused on innovation in gaming influencer marketing.
Primary function of this position is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.
RESPONSIBILITIES
- Main point of contact for all matters relating to the client’s existing portfolio
- Manage the sustainment and growth of a client by creating positive relationships
- Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
- Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
- Assists with a variety of projects as business needs dictate
- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
REQUIREMENTS
- Bachelor’s Degree or equivalent experience
- 2+ years of progressive experience
- Ability to successfully participate in projects involving cross-functional teams
- Ability to problem solve
- Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Account Management and Marketing knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Ability to understand client needs and translate it into business offerings
- Ability to overcome tough objections and win the support of key stakeholders
- Must be a problem solver and team player
- Have a large appetite for learning, and a results oriented mindset
- Interpersonal skills to help manage
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
- Preferred
- Understanding of JIRA, Basecamp, & Confluence
- Experience using a CRM software
- Experience with an entrepreneurial organization
What We Offer:
- Competitive salary and performance-based incentives.
- Flexible hybrid work environment.
- Opportunity to work with top gaming influencers and industry leaders.
- Career growth in a fast-evolving industry.
- A dynamic and passionate team focused on innovation in gaming influencer marketing.
If you're passionate about gaming, influencer marketing, and building meaningful partnerships, we’d love to hear from you. Apply now and help us expand the reach of Xsolla Partner Network!
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