Customer Success Manager, Demand GCR
2 Months ago • 3 Years +
Customer Service
Job Description
adjoe is redefining the future of mobile ads with advanced AI and a focus on the offerwall experience. As a Customer Success Manager, you will be responsible for the continuous advertiser revenue growth and relationship development with mid-market advertising clients. Your role involves analyzing campaign performance data, devising strategies to expand partnerships using adjoe's services and products, and communicating regularly with partners and internal stakeholders. You will collaborate with regional teams to exchange best practices and drive revenue growth.
Must Have:
- 3+ years of experience in account management/operations in adtech or mobile advertising.
- Based in Singapore with understanding of the Chinese market and culture.
- Fluent in Mandarin and English.
- Understanding of adtech KPIs (CPI, IPM, eCPM, CPC, Conversion, Retention, ARPU, ROAS).
- Experience using CRM and Google Suite (Sheets, Slides).
adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.
At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.
Meet Your Team
As our Customer Success Manager, you are part of the global Demand Growth Team at adjoe and work in partnership with our Partnerships Team in Singapore (APAC focus) whilst collaborating with your teammates from the EMEA and US offices.
This role is focused on continuous advertiser revenue growth and relationship development with adjoe’s mid market advertising clients. Day to day you will be responsible for analyzing campaign performance data, coming up with creative strategies to expand the partnerships whilst leveraging adjoe services and products. You will be communicating regularly with partners and internal stakeholders via various channels. You will work closely with APAC Lead of Demand, Global Demand Growth Lead and the team to exchange best practices and drive overall revenue growth for your partners.
- Own and manage growth of a portfolio of new, mid-market advertisers and ad agencies, acting as their primary point of contact.
- Proactively educate clients on how to succeed on adjoe: campaign best practices, platform dynamics, KPIs, bidding logic, and growth levers.
- Monitor campaign performance, diagnose potential issues, and surface actionable insights to help partners scale effectively.
- Identify quick wins and opportunities that improve ROAS, increase adoption of adjoe features, and expand advertiser spend.
- Communicate with and support partners in real time through WeChat, email, Slack, and calls—building trust and transparency from day one.
- Collaborate closely with the Demand Sales and Demand Growth Managers to hand off mature accounts and take over shrinking accounts, informing mid-to-long-term growth strategies.
- Translate partner feedback and pain points into ideas for product improvements, internal tooling, or process enhancements.
- Work cross-functionally with Sales, Growth, Product, Analytics, and Engineering to troubleshoot issues and support smooth partner experiences.
- Contribute to a culture of learning and experimentation by sharing insights, documentation, and new approaches with the broader team.
- You have 3+ years of experience in account management and operations, preferably in the adtech or the mobile advertising space with a proven track record
- Based in Singapore with a deep understanding of the local Chinese market and culture.
- Bilingual communicator: fluent in both Mandarin and English, able to navigate global and local conversations with ease
- You understand the standard KPIs used in adtech (CPI, IPM, eCPM, CPC, Conversion, Retention, ARPU, ROAS etc.)
- You have experience using a CRM are an expert with Google Suite (especially, with Sheets and Slides)
- You are hungry to make a real impact in sales and win mid-market clients in GCR and other APAC countries.
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