Customer Success Manager - United States

13 Hours ago • 3-7 Years

About the job

SummaryBy Outscal

ElevenLabs seeks a passionate Customer Success Manager (CSM) with 3-7 years of SaaS experience to manage a commercial book of business. The CSM will play a key role in onboarding clients, building strong relationships, and driving customer satisfaction. A strong scalability and customer excellence mindset is essential.

ElevenLabs is a hyper growth startup that has built the most advanced AI voice models and AI voice products in the industry. We're building AI to shape the future of communication, ensuring content is understood by everyone, everywhere.

Since launch in January 2023 we have reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Futuri), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

ElevenLabs has have a unique mix of in-house cutting-edge machine learning research (led by our co-founder Piotr, who was previously a researcher at Google) and strong product-led traction (led by our co-founder Mati, who was at Palantir before and after the IPO). 

We have recently concluded a successful Series-B funding round and are hiring to double down on our initial traction to make ElevenLabs a generational product company and research lab.

Join us in shaping the future of voice technology.

About the role

We’re looking for a self-starting, highly energetic Customer Success Manager based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:

  • Manage a commercial book of business of about 200 accounts

  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.

  • Build and maintain strong relationships with your clients to drive their success.

  • Play a key role in onboarding clients and defining the best practices across the world.

  • Measure and improve customer satisfaction & experience.

  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

  • Own your NRR + customer health KPIs and track them against the company goals.

Who you are

We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes: You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. You are a highly motivated and driven individual with a strong work ethic. Our team is committed to going the extra mile, even if it means working long nights and weekends to achieve our goals. You strive for excellence in every aspect of work, consistently taking ownership of your outcomes and overdelivering on goals. Have a humble attitude and are eager to learn whatever it might take to help your team and our customers succeed.

What you bring

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.

  • A strong scalability and customer excellence mindset.

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

  • Excellent problem-solving and analytical skills to address customer needs and concerns.

  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

What we offer

  • Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.

  • Flexible working hours; we are a remote-first company and believe in a healthy work-life balance.

  • Bi-annual company off-sites; the last two were in Portugal and Croatia.

  • Opportunity to work with a super smart and ambitious group of people.

About The Company

Overview

ElevenLabs is an AI Audio research and deployment company. 


Our research team develops AI Audio models that generate realistic, versatile and contextually-aware speech and sound effects. Our product team makes these models accessible for everyday users, prosumers, and businesses to create & localize content. 


Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, automate localization processes in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.


For more information, visit www.elevenlabs.io

Massachusetts, United States (Remote)

New York, United States (Remote)

Lower Silesian Voivodeship, Poland (On-Site)

England, United Kingdom (On-Site)

Berlin, Germany (Remote)

New York, United States (Remote)

County Dublin, Ireland (Remote)

Catalonia, Spain (Remote)

England, United Kingdom (Remote)

View All Jobs

Similar Jobs

Trellix - Customer Success Manager Italy (Cork based)

County Cork, Ireland (On-Site)

Trellix - Customer Success Manager Italy (Cork based)

County Cork, Ireland (On-Site)

Pragma - Customer Success Manager

Remote Eu Or Uk (Remote)

Smarsh - Strategic Customer Success Manager

England, United Kingdom (Hybrid)

Bazaar Voice - Senior Client Success Manager, CoCo

Texas, United States (Hybrid)

meetelise - Technical Customer Success Manager

New York, United States (On-Site)

Similar Skill Jobs

Warner Bros. Games - Talent Acquisition Lead

Telangana, India (Hybrid)

Aristocrat Gaming - Front End Developer

Masovian Voivodeship, Poland (Hybrid)

Unity - IT Operations Specialist

Karnataka, India (On-Site)

Proof of Play - Senior Fullstack Engineer

United States (Remote)

Patreon - Workplace Experience & Onboarding Lead

California, United States (On-Site)

Jobs in San Francisco, California, United States

Activision - Senior Manager, Analytics Insights

California, United States (On-Site)

DraftKings - Product Manager II

Massachusetts, United States (On-Site)

DraftKings - Product Manager I, Basketball

Massachusetts, United States (On-Site)

DraftKings - Customer Experience Lead - Sportsbook

Massachusetts, United States (On-Site)

Trek - Sales Associate

Florida, United States (On-Site)

Trek - Part Time Sales Associate

Florida, United States (On-Site)

umusic - Representative, eCommerce Fan Services

Pennsylvania, United States (On-Site)

umusic - Senior BI Engineer

Pennsylvania, United States (On-Site)

Tencent - Senior Staff Researcher

California, United States (On-Site)

Aristocrat Gaming - Finance Analyst

Nevada, United States (Hybrid)

Operations Jobs

Activision - Senior Manager, Analytics Insights

California, United States (On-Site)

DraftKings - Customer Experience Lead - Sportsbook

Massachusetts, United States (On-Site)

Sleeper - DFS Customer Success Associate

California, United States (On-Site)

Sleeper - DFS Customer Success Associate

Nevada, United States (On-Site)

Sleeper - DFS Customer Success Associate

California, United States (On-Site)

Sleeper - DFS Customer Success Associate

New York, United States (On-Site)

Sleeper - DFS Customer Success Associate

Washington, United States (On-Site)

Evolution - Arabic Speaking Game Presenter

Birkirkara, Malta (On-Site)

Activate Games - Coquitlam - Virtual Open House

British Columbia, Canada (On-Site)

Scopely - Operation Coordinator

Canada (Remote)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug