Customer Success Readiness Specialist

Position Overview

Are you passionate about empowering Customer Success professionals through meaningful, field-relevant enablement? Do you thrive on connecting with teams, understanding their priorities, and turning those insights into impactful readiness and onboarding programs.

Autodesk’s Field Readiness team is looking for a Customer Success Readiness Specialist to support global CS field teams—including Customer Success Management, Technical Advisory and Customer Technical Success. In this role, you’ll partner closely with field teams to uncover readiness needs, co-design readiness plans and support delivery and adoption of training programs. You’ll also play a key role in change management—helping teams navigate transitions by reinforcing new processes, tools, and ways of working. You’ll be responsible for driving the “last mile” of readiness—ensuring that content is timely, useful, and directly tied to the evolving priorities of CS practitioners on the ground.

Key Responsibilities:

• Build trusted partnerships with CS field teams to understand readiness needs and business priorities
• Conduct discovery interviews and informal feedback loops to shape enablement plans
• Develop, tailor, and deliver onboarding, training, and reinforcement content
• Support the rollout of new processes, tools, and initiatives by aligning content to field realities
• Collaborate with Program Managers and Instructional Designers to localize and scale enablement efforts
• Track adoption metrics and qualitative feedback to drive continuous improvement
• Serve as a readiness point of contact for specific segments or topics within CS
• Support change management efforts by helping CS teams understand the "why" behind new processes, tools, or strategies
• Act as a field advocate during transitions, collecting feedback and identifying friction points to inform program adjustments
• Reinforce change through targeted enablement touchpoints (e.g., follow-ups, job aids, FAQs, office hours)

Minimum Qualifications:

• 2–8 years of experience in Customer Success, Enablement, Consulting, Program Delivery, or related roles
• Strong relationship-building and active listening skills
• Experience conducting discovery, gathering feedback, or needs analysis
• Ability to develop and deliver live or asynchronous training (slides, workshops, job aids, etc.)
• Clear, confident communicator with strong written and verbal English skills
• Comfortable with tools such as Zoom, MS365, Airtable, and LMS platform
• Experience supporting or facilitating change initiatives (e.g., tool/process rollout, role transitions, new ways of working)
• Comfort navigating ambiguity and guiding others through change with empathy and clarity

Preferred Qualifications:

• Familiarity with CS workflows (onboarding, renewals, success planning)
• Knowledge of adult learning principles or enablement frameworks
• Ability to manage multiple concurrent requests and prioritize based on impact
• A collaborative mindset and enthusiasm for co-creating value with CS stakeholders
• Additional languages and/or global team experience a plus

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About Autodesk

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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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