Senior Experience Designer, Customer Success (Canada, remote)

Position Overview

Are you passionate about creating simple, intuitive solutions to complex problems that help customers succeed? At Autodesk, our Customer Success Experience team is committed to delivering seamless digital experiences across the signed-in journey — from onboarding and account management to product use and growth.

We’re looking for a Senior UX Designer who embodies our values — Optimistic, Relentless, Brave, Ingenious, Trusted — to shape experiences that empower customers to easily access their accounts, use our products, and achieve their goals. You’ll collaborate across functions, championing inclusion, diversity of thought, and a shared purpose. Guided by our culture, you’ll make informed, bold design decisions that inspire confidence, foster trust, and deliver measurable impact across the customer lifecycle.

When applying please include your resume and updated portfolio + password.

Responsibilities

• Design and deliver seamless, personalized end-to-end platform experiences that drive customer success.
• Create and enable high-quality UX deliverables (wireframes, prototypes, design specifications) under tight timelines without compromising quality or inclusivity.
• Influence product strategy and capabilities with a focus on delivering customer value and aligning with Autodesk’s mission.
• Establish and refine scalable design patterns and templates to ensure consistency and efficiency across experiences.
• Advocate for customers through user-centered design best practices, accessibility, and inclusive design principles.
• Identify and solve customer pain points through hands-on research and data-driven insights.
• Collaborate effectively across disciplines — product management, engineering, research, and content — to ensure shared goals and accountability.
• Facilitate workshops and stakeholder conversations that encourage diverse perspectives and bold thinking.
• Present and defend design decisions with clear rationale and evidence of customer impact.
• Provide constructive feedback to peers, contributing to a culture of continuous learning and improvement.

Minimum Requirements

• 5+ years of professional user experience design experience.
• Exceptional communication skills to distill complex ideas into clear, actionable concepts.
• Ability to visualize design solutions across a range of tools and fidelities.
• Strong presentation skills, reinforcing design rationale and customer benefits.
• Experience collaborating with multidisciplinary design teams.
• Expertise in design thinking methodologies and accessibility best practices.
• Experience designing for both desktop and mobile platforms.

Preferred Qualifications

• Degree in Human-Computer Interaction (HCI), Interaction Design, or equivalent experience.
• Problem-solving and decision-making skills that balance technical feasibility with customer satisfaction.
• Experience working in agile, fast-paced environments.
• Knowledge of centralized design systems and their effective application.
• Critical thinking skills for creative problem-solving and continuous improvement.
• Experience with self-service customer journeys, especially within subscription models.
• Background in designing admin functionality such as order, subscription, and user management.
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and InVision.
• Ability to manage multiple priorities while meeting deadlines.
• Experience using data and analytics to guide design decisions.