Customer Support Agent

About Us
Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.

What You’ll Do

• Provide exceptional support to global customers via email, chat, and video calls.
• Troubleshoot technical issues and ensure fast, effective resolutions.
• Collaborate with Product, Engineering, and Sales to improve customer experience.
• Maintain and update support documentation and knowledge bases.
• Advocate for customer needs and provide feedback to refine our platform.

What You'll Bring

• 3-5 years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills.
• Familiarity with support tools like Intercom.
• Ability to work independently in a fast-paced, remote environment.
• Technical troubleshooting skills and a passion for technology.
• Experience building trust and establish rapport with customers at all levels.

Bonus Points

• Experience with AI or compliance solutions.
• Basic knowledge of APIs or technical integrations.

Values

• Impactful: We exist to save lives; focus on the user and all else will follow.
• Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
• Integrity: Don’t be evil; do the right thing even when no one is watching.
• Impatient: Speed is our currency; move fast to arrive early.
• Innovators: Improve 1% better every day = 37X better after one year.