Customer Support Agent
Job Description
- Experience with AI or compliance solutions
- Basic knowledge of APIs or technical integrations
- 3-5 years customer support experience
- Excellent English communication skills
- Familiarity with support tools (e.g., Intercom)
- Ability to work independently in a fast-paced, remote environment
- Technical troubleshooting skills
- Passion for technology
- Experience building customer rapport
Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.
Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.
About Us
Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.
What You’ll Do
- Provide exceptional support to global customers via email, chat, and video calls.
- Troubleshoot technical issues and ensure fast, effective resolutions.
- Collaborate with Product, Engineering, and Sales to improve customer experience.
- Maintain and update support documentation and knowledge bases.
- Advocate for customer needs and provide feedback to refine our platform.
What You'll Bring
- 3-5 years of customer support experience, preferably in SaaS or tech.
- Excellent English communication skills.
- Familiarity with support tools like Intercom.
- Ability to work independently in a fast-paced, remote environment.
- Technical troubleshooting skills and a passion for technology.
- Experience building trust and establish rapport with customers at all levels.
Bonus Points
- Experience with AI or compliance solutions.
- Basic knowledge of APIs or technical integrations.
Values
- Impactful: We exist to save lives; focus on the user and all else will follow.
- Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
- Integrity: Don’t be evil; do the right thing even when no one is watching.
- Impatient: Speed is our currency; move fast to arrive early.
- Innovators: Improve 1% better every day = 37X better after one year.
- Recruiter Screen (15-20 min.)
- CRO Screen (15-20 min.)
- Co-Founder/COO Screen (15-20 min.)
- Demo Presentation (15-20 min.)
- Co-Founder/CEO Chat (20-30 min.)
