Customer Support Engineer

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

As a Customer Support Engineer, you will add value to customer satisfaction by solving issues, making informed decisions, negotiating, and reaching optimized agreements that prioritize customer care.

In your daily job, you will:

• Receive complaints from CS customers and follow up on the CS CSE complaint tracker
• Communicate customer complaints to the supplying DCS plants through QSYS
• Ensure timely uploading of complaints to QSYS
• Coordinate containment actions with CS customers.
• Request CS plants to analyze suspicious or defective parts
• Request CS plants to provide root cause analysis and corrective actions for customers
• Follow up on Quality Alerts when suspicious material is shipped to customers
• Communicate daily with plant repair, Quality, and production teams (OEM)

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

• Bachelor's degree in Industrial Engineering or similar
• 3+ years’ experience in Customer Service
• Experience in the automotive industry (preferred)
• Proficient English level
• Valid passport
• Availability to travel (2 weeks in Honduras and 2 weeks in Nicaragua)
• Knowledge of Microsoft Office.
• Negotiation skills
• Knowledge of quality systems.
• Knowledge of specific customer requirements.
• Problem Solving

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

• Major Medical Insurance
• Accidental and Life Insurance
• Savings Fund
• Pension Plan
• Learning and development opportunities
• Recognition for innovation and excellence
• Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.