Customer Support Engineer
Job Summary
Job Description
Enphase Energy is a global leader in solar, battery, and EV charging products, seeking a Technical Support Engineer for their Tokyo, Japan team. The role involves supporting customers with Enphase solar PV systems, resolving technical issues, and assisting with commissioning via phone and email. Responsibilities include case management, collaborative problem-solving with field technicians and engineers, and contributing to the support knowledge base. Continuous learning about PV systems and industry trends is crucial. The company offers a challenging role in a growing industry, competitive compensation and benefits, a collaborative work environment, training, professional development, and career growth opportunities.
Must have:
- At least 1 year experience in customer support or technical role
- Bachelor's degree in engineering or equivalent
- Fluency in English (B2+) and Japanese (C1+)
- Exceptional verbal and written communication skills
- Highly organized and process-driven
- Understanding of electrical systems and AC/DC circuits
- Proactive, problem-solving mindset
Good to have:
- PV knowledge is a plus
- Familiarity with MS Office and Salesforce
Perks:
- Competitive salary
- Quarterly performance bonuses
- Company stock shares
- Other benefits
- Collaborative, multicultural team environment
- Comprehensive training and ongoing professional development
- Career advancement opportunities
- Remote work flexibility
3 skills required
Job Details
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
About the role
We are looking for a Technical Support Engineer to join our team and support customers in Tokyo - Japan. With our outstanding technical expertise, we at Enphase customer support are helping our customers to make the best use of their Enphase solar PV systems. The most advanced technology at Enphase allows us to monitor and control each component in the field. Industry-leading innovation and continuous learning allows us to always remain one step ahead of our installer partners and be well-equipped to provide professional support during the commissioning of new sites.
What you will be doing
- Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
- Case management: Track and document customer cases, ensuring timely follow-up.
- Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
- Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.
- Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.
What you bring
- Experience & education: At least 1 year of experience in customer support or a relevant technical role. A bachelor’s degree in engineering or equivalent.
- Language skills: Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential.
- Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
- Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
- Tech savvy: Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.
- Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.
What we offer
- Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
- Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, and other benefits.
- Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
- Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
- Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
- Remote work: Enjoy the flexibility of a remote work setup.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
Please submit all resumes in English
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