Customer Support Lead: Mobile Games

We’re looking for a Customer Support Lead to elevate the player support experience for All in Hole, our live casual mobile game. You’ll manage support operations, guide outsourced teams, escalate live issues efficiently, and deliver insights that improve player satisfaction and game quality.

What You’ll Do

• Own the full support process—from player ticket to developer escalation.

• Lead outsourced agents, ensuring quality and consistency.

• Analyze support data and trends to produce actionable reports.

• Collaborate with QA, Product, and Dev to resolve player pain points.

• Improve workflows, macros, and tooling to boost efficiency.

• Drive proactive initiatives that reduce friction and enhance support.