Customer Support Representative

4 Months ago • All levels • Customer Service

Job Summary

Job Description

We are seeking Customer Support Representatives to join our growing team and provide top-tier support to users. In this role, you will assist customers via chat, calls, and email, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction. You will work with a fast-growing European B2B SaaS company transforming the hospitality industry through cutting-edge digital solutions, specializing in hotel in-room technology with an all-in-one guest communication platform.
Must have:
  • Fluent written English
  • Strong communication skills
  • Ability to work independently
  • Manage tasks efficiently
  • Strong problem-solving skills
  • Attention to detail
Good to have:
  • Previous experience in customer support
  • Previous experience in technical support
  • Familiarity with CRM systems
  • Familiarity with customer support software

Job Details

Customer Support Representative

REMOTE | FULL-TIME | PHILIPPINES 

The Role:

We are looking for Customer Support Representatives to join our growing team and provide top-tier support to users. In this role, you will assist customers via chat, calls and email, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.

You will work with a fast-growing European B2B SaaS company that is transforming the hospitality industry through cutting-edge digital solutions. Specializing in hotel in-room technology, the company provides an all-in-one guest communication platform that enhances the customer experience while optimizing hotel operations.

Responsibilities:

  • Provide friendly, professional, and timely support via chat, calls and email.

  • Assist customers with product information, troubleshooting, and issue resolution.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate with team members to identify opportunities for process improvement.

  • Ensure all interactions align with the company’s customer service standards.

Requirements:

  • Fluent written English with strong communication skills.

  • Previous experience in customer support, technical support, or a related field preferred.

  • Ability to work independently in a remote setting and manage tasks efficiently.

  • Strong problem-solving skills and attention to detail.

  • Familiarity with CRM systems and customer support software is a plus.

  • Availability to work PST

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