Customer Support Specialist -(Japanese)
Job Summary
Job Description
Side is seeking a Customer Support Specialist with native Japanese and business-level English skills to support customer service operations, including evaluating, monitoring, and analyzing results, and implementing changes. The role involves performing Japanese-English translation and proofreading, and responding to player issues via chat and email. This shift-based position requires supporting customers 365 days a year, including weekends and holidays, within a video game-focused environment. The specialist will collaborate with innovators in interactive entertainment.
Must have:
- Support customer service operations, including evaluation and analysis.
- Perform Japanese-English translation and proofreading.
- Respond to player issues via chat and email.
- Work shift-based hours, including weekends and holidays.
- Possess native Japanese and business-level English skills.
- Have customer service, video game, travel support, help desk, or technical support experience within an email contact center environment.
- Deliver excellent customer service via email and chat.
- Analyze and solve information accurately and swiftly.
- Possess a team player mentality.
Good to have:
- Experience in translation and/or localization.
- Customer service experience.
Perks:
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee (Permanent employee promotion is available).
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
7 skills required
Job Details
Description
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: Shift based - 11:00-20:00/12:00-21:00
- Support 365 days a year including weekends and holidays (shift work)
Requirements
- Native reading and writing skills in Japanese.
- Business level English
- Experience in translation and/or localization is appreciated.
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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