Customer Support Specialist (New Grad)

undefined ago • All levels • Customer Service

Job Summary

Job Description

Rippling is building a world-class Support team dedicated to helping customers maximize their use of Rippling's HR, IT, and Finance platform. As a Customer Support Specialist, you will become a product expert, managing customer issues from inquiry to resolution via various channels. Responsibilities include documenting interactions, gathering feedback for product improvement, and staying updated on company policies. This role requires strong problem-solving, organizational, and time management skills, along with a Bachelor's degree obtained within the last 12 months, and the ability to work PST/MDT hours.
Must have:
  • Become a product expert and maintain high product knowledge.
  • Take charge of customer issues from start to finish in a dynamic environment.
  • Respond promptly and professionally to customer inquiries via email, chat, or video.
  • Resolve product or service issues by understanding complaints and finding solutions.
  • Document and track customer interactions using the company's CRM system.
  • Gather customer feedback and share insights with Product and Engineering teams.
  • Stay up-to-date with company policies, procedures, and product updates.
  • Work well under time constraints and meet schedules, even with unexpected deadlines.
  • Deliver exceptional service and ensure customer satisfaction.
  • Must be located in PST or MDT time zones.
  • Ability to work 9am-5:30pm PST.
  • Bachelor's degree obtained within the last 12 months.
  • Proficient in English; written and verbal communication skills.
  • Demonstrated experience problem-solving with attention to detail.
  • Organizational skills and experience improving processes.
  • Flexibility with changing job duties and responsibilities.
  • Time management skills and ability to prioritize.

Job Details

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

Our Support Organization is composed of product specific teams such as HR, IT and Finance.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

  • Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
  • Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
  • Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
  • Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
  • Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
  • Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
  • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
  • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

  • Required: Must be located in PST or MDT
  • Ability to work 9am-5:30pm PST
  • Required: Bachelor's degree obtained within the last 12 months
  • Required: Proficient in English; written and verbal communication skills
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#li-remote

This position is a non-exempt, full-time, hourly position with eligibility for overtime

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