CX Solutions Engineer

Position Summary

As a Customer Success SE, you will be the technical expert and advisor for assigned customers. You will design, propose, and implement the Trend Platform, provide best practice guidance, and help deploy customer implementations. As part of the customer success team, you will work closely with tech support, product team, and pre-sales solution engineering teams to ensure successful technical onboarding and support for the customer, with a focus on security outcomes, adoption, and time-to-value.

Responsibilities:

• Co-create with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes
• Serve as the designated technical authority and provide expert guidance to customers
• Design and implement security solutions for customers
• Advise customers on security best practices and help secure their deployments
• Assist with custom integrations and provide an overview of product integration with customer security architecture
• Act as an advocate for your customers, providing guidance on the product roadmap and process improvements
• Ensure customers are maximizing their return on investment with the product
• Identify and mitigate risks in partnership with the account team
• Educate and provide guidance to customers and evangelize the benefits of the product
• When necessary, oversee customer support requests and escalations and coordinate resolutions with engineering teams
• Develop a playbook for common technical challenges faced by customers and common objectives for solving their issues
• Partner with regional sales teams to complete customer technical onboarding activities
• Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of the Trend platform
• You will help drive product adoption and time-to-value by providing guidance and best practices at critical points throughout the customer lifecycle

Qualifications:

• 2-5 years or more of experience in security architecture or engineering, post-sales implementation or engineering, DevOps, or a related field
• Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
• Scripting or coding experience in Python, Bash, Go, or PowerShell is a plus
• Knowledge of the SDLC, DevOps tools and processes, and CI/CD systems
• Security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
• Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to “switch gears” quickly.

Preferred:

• Domain knowledge in the areas of security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
• Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
• Ability to travel 5-10%.
• Creative thinker with a positive attitude and high personal agency.

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).