Technical Support Engineer

Discover Trend

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You

At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

Technical Support Engineer

Do you love technology and solving complex technical issues? Are you passionate about working for one of the global leaders in enterprise data & cyber security solutions? Our Technical Support Engineer role at Trend Micro is for you.

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become part of a team that aims to make the world safe for exchanging digital information.

Our support team in Trend Micro collaborates to deliver the best possible support experience for our enterprise customers. With the threat landscape constantly evolving you will receive the opportunity to become a security expert by developing your skills in the areas of threats, security solutions and customer domain.

Our values are at the heart of everything we do:

• Customer | We consider the customer’s needs above everything else and we’re passionate about doing so!
• Change & Innovation | We know there’s always room for improvement so here at Trend we encourage you to be an advocate for change. Sometimes you might get it wrong- but we see failure as a chance to learn for those who dare to take a risk.
• Collaboration | Everyone gets a voice; everyone will be heard.
• Trustworthiness | We hire capability first, and you will work with the best. You will have direct access to any level, and freedom to make an impact and influence in your own unique way. Expect support and role models, not micromanagement.

About the team:

Our team delivers Technical Support for enterprise customers across Europe. Focused on our AI-powered Trend Vision One™ Platform we get to work with technology spanning the entire Attack Surface from Endpoint, to Cloud, Network and Email.

What you will bring to the team:

• You will be excited about technology and you love solving complicated technical issues
• You will be able to work within a team, independently and you are able to liaise effectively with our customers online and by telephone
• You will also present tested solutions to our clients that can be implemented successfully within the client environment.
• You will be a trusted advisor who is able to solve customer issues and take ownership
• Contribute to our Knowledge Base

What we're looking for from you:

• A college/university degree or have equivalent work experience
• 3+ years’ experience of complex trouble shooting or technical support
• Requires strong knowledge in virtualized Environment
• Cloud Technology – private and public
• Experience in AWS/Azure/Google Cloud
• Knowledge of: VMware, Citrix, Docker, Kubernetes and AWS Lamda a distinct advantage
• Numerous years’ experience with Microsoft Windows - MCSA Certification is desirable.
• Experience with Linux Operating Systems desired but not required (RHCSA, LPIC Certification highly desirable)
• Related industry certification (CCNA/CCNP; WCNA;CISSP;SSCP;CEH) is significant advantage
• An understanding of Windows and Linux based Sniffers (Wireshark, TCPDump)
• Excellent collaboration skills as well as exceptional communication & negotiation skills by phone with our customers
• Curious about the application of AI to real business applications
• On-call support on a periodic/rotational basis
• Fluent English language skills both verbally and written
• European Language a distinct advantage, in particular French, German or Italian

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.