Data Engineer - Support

Cognite

3-5 Years | Bangalore, Karnataka, India (Hybrid) | Full Time | 3 months ago

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Job Summary

Cognite is seeking a Support Data Engineer with a strong blend of data and software engineering skills to support production environments, troubleshoot customer deployments, and implement proactive monitoring and operational improvements. This role requires deep technical capabilities and a customer-first mindset, focusing on resolving issues efficiently, maintaining system stability, and driving continuous improvement. You will be responsible for investigating and debugging complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality. You will also serve as the technical point of contact for high-priority issues, perform in-depth diagnostics, engage in case reviews and root cause analyses, and participate in on-call rotations for 24/7 coverage. Additionally, you will create documentation and knowledge base articles to aid issue resolution and relay customer feedback to product and engineering teams. The role involves working with industrial data systems and requires strong problem-solving skills and excellent English communication.

Must Have

3-5 years in data-intensive, customer-facing role
Technical support in SaaS or Data platform
Strong Python and SQL programming skills
Experience working with REST APIs
Strong problem-solving skills
Customer-centric mindset
Excellent English communication skills

Good to Have

Familiarity with cloud platforms (Azure, GCP)
Experience with Kubernetes
Experience with CI/CD tools
Experience maintaining production-grade data pipelines
Knowledge of industrial data systems (Oil & Gas, Power, Manufacturing)
Experience with Grafana, Power BI, or GraphQL

Perks & Benefits

High-impact role supporting enterprise customers
Work closely with global teams and cutting-edge technology
Exposure to advanced enterprise support practices
Growth opportunities into technical leadership, solution architecture, or platform reliability roles
Work in a modern and fun environment with a sublime culture
Flat structure with direct access to decision-makers
Opportunity to work with ambitious projects across industries
Hybrid work environment

Job Description

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Cognite Product Tour 2024

Cognite Product Tour 2023

Data Contextualization Masterclass 2023

Our values

Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

About the Team

The One Cognite Customer Support team is a globally distributed group of technical

experts including Support Data Engineers, Support Solution Architects, and Support

Specialists focused on ensuring customer support and success.

We deliver high-quality support across four tiers of enterprise-grade customer

support service from maintaining stable day-to-day operations to proactive

monitoring, strategic alignment, and customer cases/issue resolution. Our mission is to

enable customers to get the most value from Cognite Data Fusion by ensuring their

deployments run reliably and efficiently at scale.

About the Role

We are seeking a Support Data Engineer with a strong blend of data and software

engineering skills. You will be responsible for supporting production environments,

troubleshooting customer deployments, and implementing proactive monitoring and

operational improvements.

This role requires both deep technical capabilities and a customer-first mindset, with a

focus on resolving issues efficiently, maintaining system stability, and driving continuous

improvement. You’ll play a critical part in supporting 24/7 operational readiness in

collaboration with global teams.

Issue Troubleshooting & Customer Support

Investigate and debug complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality.
Work closely with customer teams to understand production incidents, reproduce issues, and implement reliable fixes or workarounds.
Analyze data failures, system errors, and unexpected behaviours across API integrations, custom code, and third-party data sources.
Maintain and improve the reliability and performance of existing data pipelines by proactively identifying bottlenecks, configuration mismatches, or usage anomalies.
Collaborate with engineering and product teams to escalate platform issues, suggest improvements, and contribute to long-term resolutions.

Advanced and Enterprise-Level Support

Serve as the technical point of contact for customer support cases, particularly complex and high-priority issues.
Perform in-depth troubleshooting and diagnostics, including custom code reviews and third-party data source integrations.
Engage in regular case reviews, root cause analyses, and progress updates aligned with customer SLAs.
Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues.
Implement and manage proactive monitoring and alerting systems to detect and address issues before they escalate.

Customer Enablement & Knowledge Sharing

Create clear documentation, “how-to” guides, and knowledge base articles to accelerate issue resolution and reduce repeat tickets.
Work closely with internal product and engineering teams to relay customer feedback and prfioritize product improvements.

Skills & Experience

Bachelor’s or Master’s degree in Computer Science, Engineering, or related fields.
3–5 years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function.
Strong programming skills in Python and SQL; experience working with REST APIs.
Familiarity with cloud platforms (Azure, GCP), Kubernetes, and CI/CD tools.
Experience maintaining production-grade data pipelines and workflows in live customer environments.
Knowledge of industrial data systems or domains such as Oil & Gas, Power, or Manufacturing is a plus.
Experience with tools like Grafana, Power BI, or GraphQL is a bonus.
Strong problem-solving and troubleshooting skills.
Excellent English communication skills and a customer-centric mindset.

What We Offer

A high-impact role supporting enterprise customers using industry-leading data infrastructure.
The opportunity to work closely with global teams and cutting-edge technology.
Exposure to advanced enterprise support practices including SLAs, proactive diagnostics, and strategic alignment.
Growth opportunities into technical leadership, solution architecture, or platform reliability roles.

Join the global Cognite community! 🌐

- Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝

- Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru)

- A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more

- Flat structure with direct access to decision-makers, with minimal amount of bureaucracy

- Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries

- Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.

- Hybrid work environment globally

Why choose Cognite? 🏆 🚀

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇

Apply today!

If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.

We encourage you to follow us on Cognite LinkedIn; we post all our openings there.

11 Skills Required For This Role

Saas Business Models Problem Solving Communication Azure Grafana Power Bi Ci Cd Graphql Kubernetes Python Sql

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