Deal Desk Advisor

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

As our Deal Desk Advisor, you will be responsible for drafting, reviewing and negotiating commercial terms for service orders, including exhibits, appendices, statements of work and service order amendments as well as main services agreements for both new and existing customers.

You will be the commercial expert teaming with the sales Divisional Vice President and their sales reps to advise on how to structure and win the right deal for Bazaarvoice and our customer.

You will be the CPQ quoting expert, assisting the sales teams in configuring quotes, discounting, pricing, advising on the approval process and ensuring the appropriate approvals are obtained for any deviations to standard business.

Your experience and expertise will be leveraged by the Global Deal Desk Director and Deal Desk Manager to advise on unique contracting requirements for the specific region you will be supporting.

This role also includes a component of coaching and enablement for our sales team to ensure alignment and consistency in following all Bazaarvoice internal policies and supporting processes, as well as how to best navigate and utilize our Salesforce and CPQ tools to maximize automation and efficiency across the organization.

This is a great opportunity to join a Deal Desk team with a wide range of experience and backgrounds and expand your skills working as a true commercial advisors to our partners in Sales.

What you'll be doing:

• Draft, review and negotiate commercial terms for sales orders, main services agreements, service agreements, statements of work, amendments and other agreements as necessary both within and outside of a CPQ environment.
• Assist with the development and evolution of agreement templates and language as we expand and adapt to the changing needs of our business.
• Provide guidance and interpretation to finance and sales management of contractual rights, obligations, risk assessment and clarification on contractual terms and conditions.
• Ensure contract terms are compliant with the relevant business requirements (e.g. discounting or concession approvals, service terms, revenue recognition rules).
• Develop training materials, sales order form examples and conduct regular contract training sessions.

Necessary Skills and experience:

• A minimum of 3+ years’ experience reviewing, drafting, and negotiating commercial terms for SAAS agreements, service agreements, software license agreements, statements of work and amendments, or similar.
• Experience using Salesforce and CPQ preferred. Experience with other CRM and CPQ tools will be considered.
• High energy professional who is passionate about helping our sales teams close deals with our vast array of clients ranging from small SMB to some of the worlds largest Enterprise clients.
• Relishes fast moving, ever changing environment of well established but continually growing tech company.
• Excellent communication skills and responsiveness to internal and external stakeholders.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.