DealDesk Analyst

We are Progress (Nasdaq: PRGS) - a/ the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.  

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Deal Desk Analyst and help us do what we do best: propelling business forward.

Progress is looking for a Deal Desk Analyst for a newly formed Deal Desk Team, focused on working collaboratively with Sales, Legal, Operations, and Finance teams, you’ll be supporting the Global Sales organization acting as a sales-facing subject matter expert on process, policy, and deal  related matters.

• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g., Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
• Coordinate response management as part of the RFx process.
• Develop best practices and training for Deal Desk request, reduce the number of rejected request and improve time from initiation to closure.
• Serve as a subject matter expert on non-standard deal requests, special pricing, operations, approval policies.
• Be the point of escalation/prioritization between sales and other key stakeholders as well as across different business units.
• Work with various stakeholders to simplify and automate specific types of Deal Desk requests.
• Operate within established SLAs ensuring timely delivery of fully approved and commercially sound offers/requests.
• Provide training and support to Sales related to the Deal Desk process.

• A positive, problem-solving, business-focused attitude with good judgment and ability to prioritize workload in a fast-paced environment.
• Have a strong ownership mentality, with proactive execution, strategic focus and good business acumen.
• Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
• Self-motivated, critical thinker with prior experience with complex, cross functional execution across GTM, Legal, Finance.
• Prior experience in an RFx process management is an advantage.
• Experience with Responsive (or equivalent), Salesforce and MS Excel
• Ability to work both independently and in a team environment
• Strong attention to detail and a consistently high level of accuracy.
• Experience in dealing with customer contracts is preferred

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment 

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones onsite
• Flexible working hours and work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters