Delivery Lead Manager

Job Description

Skill required: Order to Cash - Cash Application Processing

Designation: Delivery Lead Manager

Qualifications:BCom/Any Graduation

Years of Experience:13 to 18 years

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.

What are we looking for? Basic Qualifications • Bachelor’s degree• 12+ years of experience and /or excellent domain knowledge of F&A processes being managed. Experience managing client relationships, including managing operations and operational excellence. Proven record of implementing best operational practices Experience with communications and people Experience in Finance & Accounting, specifically in Order-to-Cash Sound Operations management experience (including SLA management). Strong Client interaction skills. Fluent English skills including Oral and Business Writing Attention to details Ability to solve urgent matters and work under pressure Excellent interpersonal and communication skills Strong commitment to working with teams Providing excellent customer service Ability to work in a multicultural and diverse environment A natural ability to adapt to change Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement. Good Communication Skills, Problem solving skills, Client relationship building skills, Invoice Management, Collection Management

Roles and Responsibilities: •Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with client Achieve client’s Service Satisfaction at the level of client management and customers’ experience Establish and lead the OTC team including appropriate team managers succession plan is in place Provide a holistic view of service delivery to the client. Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issues Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Order Management, Dispute Management