Deployment Operations Manager

Bungie is seeking a Deployment Operations Manager to join its Live Operations team. This role involves coordinating, scheduling, and performing release and deployment activities for production environments. The manager will collaborate with cross-functional teams, monitor deployment progress, troubleshoot complex issues, and continuously improve technology infrastructure to support Bungie's world-class games. The ideal candidate is a seasoned professional with strong project management, organizational, and communication skills.

Must Have

• Coordinate, schedule, and oversee long-term, mid-term, and near-term deployment activities
• Deploy new services to production environments
• Identify potential scheduling, coordination, and technical issues, proactively resolving them to avoid delays
• Collaborate with multiple teams and stakeholders to ensure deployment schedules and expectations are met
• Monitor deployment progress and provide regular updates to stakeholders
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improvement in business operations
• Ensure adherence to timelines, quality standards, and project objectives
• Assist in the development of deployment strategies and processes to optimize efficiency
• Work with team members to troubleshoot complex issues
• Maintain documentation of systems and processes
• Participate in an on-call rotation for live game emergencies
• Experience working in live high-availability customer-facing production environments
• Experience with deployment automation/orchestration systems
• Ability to perform complex technical investigations in service deployment systems and workflows
• Ability to communicate clearly and concisely in both verbal and written skills
• Experience in identifying and resolving scheduling and coordination issues
• Ability to manage multiple projects and priorities
• Impeccable organization and time management skills
• Attention to detail and a proactive approach to problem-solving
• Passion for continuous improvement
• Flexibility with schedule during game and patch release windows
• Willingness to be part of a “we” culture

Good to Have

• Experience with build systems, CI/CD, release pipelines
• Experience with PowerShell or other scripting languages to automate repetitive tasks
• Experience programming in C# or other languages to build tools
• Experience supporting a Games as a Service (GaaS) title
• Experience working within an Agile environment

Perks & Benefits

• Top-tier benefits package
• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• Eligible for a bonus package

Overview

Seeking a Deployment Operations Manager to join our fast-paced industry-leading Live Operations team. Do you enjoy solving complex issues? Can you collaborate with cross-functional teams to ensure seamless execution of deployment tasks? Do you enjoy working within high-performance production environments? Then come help the Live Operations team support our world-class games.

As a Deployment Operations Manager, you will coordinate, schedule, and perform release and deployment activities for our production environments. You’ll work with a team of highly experienced service engineers and release managers to continuously improve and evolve our technology infrastructure to ensure the company remains at the pinnacle as an entertainment company.

Successful candidates must be a seasoned and experienced professional, have a drive for excellence, solid work ethic, strong ability to mentor others, be able to resolve a wide range of issues in creative ways, possess solid project management skills, be highly organized, and a great communicator.

RESPONSIBILITIES

• Coordinate, schedule, and oversee long-term, mid-term, and near-term deployment activities
• Deploy new services to production environments
• Identify potential scheduling, coordination, and technical issues, proactively resolving them to avoid delays
• Collaborate with multiple teams and stakeholders to ensure deployment schedules and expectations are met
• Monitor deployment progress and provide regular updates to stakeholders
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improvement in business operations
• Ensure adherence to timelines, quality standards, and project objectives
• Assist in the development of deployment strategies and processes to optimize efficiency
• Work with team members to troubleshoot complex issues
• Maintain documentation of systems and processes
• Participate in an on-call rotation for live game emergencies

REQUIRED SKILLS

• Experience working in live high-availability customer-facing production environments
• Experience with deployment automation/orchestration systems
• Ability to perform complex technical investigations in service deployment systems and workflows
• Ability to communicate clearly and concisely in both verbal and written skills
• Experience in identifying and resolving scheduling and coordination issues
• Ability to manage multiple projects and priorities
• Impeccable organization and time management skills
• Attention to detail and a proactive approach to problem-solving
• Passion for continuous improvement
• Flexibility with schedule during game and patch release windows
• Willingness to be part of a “we” culture where you work well with others to reach common goals - “teams are stronger than heroes” is one of the company’s core values

NICE-TO-HAVE SKILLS

• Experience with build systems, CI/CD, release pipelines, etc.
• Experience with PowerShell or other scripting languages to automate repetitive tasks
• Experience programming in C# or other languages to build tools
• Experience supporting a Games as a Service (GaaS) title
• Experience working within an Agile environment

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for more information about how we process your personal information, and your data protection rights._**

We consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for a top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here

to learn more.

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