DIMETRA TSO Systems Team Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Global Critical Communications TSO (Technical Support Operations) team support a global customer base for advanced and mission critical digital communications systems.
These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.
Our DIMETRA (TETRA based) and complementory LTE based Infrastructure solutions such as WAVE PTx and DIMETRA Connect combined with a portfolio of digital radios and applications enable voice and data communications giving our customers instant communication, ease decision-making and provide seamless coordination in even the harshest of environments.
The roles in the TSO DIMETRA team are based around the DIMETRA Infrastructure technology areas and product solutions used within those systems, however you will need to develop a broader knowledge of all products within these systems.

Job Description

We are seeking a manager for a team of systems engineers focussed on RF Site and Console subsystem including Voice Recording and other integrated Subsystems as well as elements of the above mentioned broader complementary systems infrastructure, with a passion for technology and good communication skills. 

The role is a highly varied role focusing on the teams resolution of customer Incidents and complex Problem investigations in a high quality and time efficient manner.
You must be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. 

It will be advantageous to have a background in technology and specifically related to IP Networks and computer networking in general, as gaining a high level of understanding of Motorola Solutions TETRA network and data solutions will be required for communications with external and internal customers in the resolution of technical issues.

Typical Job functions can include, but are not limited to:

• Liaising between the various TSO team technology sleeve managers and technical leaders.

• Drive successful launch of new support services, collaborating with global business functions e.g. Service Transition, Offer Mgmt or IT

• Lead process improvements/changes in the team to achieve better outcomes in delivering technical support to customers.

• Liaise between other departments and external as well as internal customers coherently in written and spoken English.

• Ensure team ownership of customers’ issues and ensure that customers’ expectations are met.

• Ensure team adoption of Global Customer Issue Resolution processes.

• Review existing tools and approaches and make recommendations on improvements or new functionality. 

• Review and recommend improvements to procedures.

• Stay current on new and emerging technologies.

Basic Requirements

• Background in IT / IP Network based Systems / Basic Networking skills desirable

• Previous management experience, 2-3 years (desirable however not essential)

• Ability to work efficiently in an international team

• Experience in a technical customer facing environment is a distinct advantage

• Ability to understand the complexity of systems architecture

• Attention to detail

• Excellent communication skills

• Diligent

• Able to adapt quickly

• Knowledge of ITIL is an asset

Desirable:

• Basic Linux, UNIX, Windows Operating Systems / Virtualization technology awareness

• Basic Radio Frequency Telecommunications systems understanding 

We offer

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Comfortable work conditions (high-class offices, parking space)

• Volleyball field and grill place next to the office

• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Private medical coverage

• Life insurance

• Access to wellness facilities and integration events

• Trainings and broad development opportunities

• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.